Re: "The sims 4 has stopped working" error message

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System Information
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      Time of this report: 2/21/2016, 15:06:39
             Machine name: DESKTOP-PSR5RQH
         Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release.160126-1819)
                 Language: English (Regional Setting: English)
      System Manufacturer: Microsoft Corporation
             System Model: Surface Book
                     BIOS: 88.1085.768
                Processor: Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz (4 CPUs), ~2.5GHz
                   Memory: 8192MB RAM
      Available OS Memory: 8116MB RAM
                Page File: 4912MB used, 11395MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: 12
      DX Setup Parameters: Not found
         User DPI Setting: Using System DPI
       System DPI Setting: 192 DPI (200 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.10586.0000 64bit Unicode

 

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DxDiag Notes
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      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

 

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DirectX Debug Levels
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Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

 

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Display Devices
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          Card name: Intel(R) HD Graphics 520
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_8086&DEV_1916&SUBSYS_00141414&REV_07
     Display Memory: 4185 MB
   Dedicated Memory: 128 MB
      Shared Memory: 4057 MB
       Current Mode: 3000 x 2000 (32 bit) (60Hz)
       Monitor Name: Surface Display
      Monitor Model: VVX14P048M00
         Monitor Id: MEI96A2
        Native Mode: 3000 x 2000(p) (59.985Hz)
        Output Type: Internal
        Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver File Version: 20.19.0015.4364 (English)
     Driver Version: 20.19.15.4364
        DDI Version: 12
     Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 2.0
Graphics Preemption: Triangle
 Compute Preemption: Thread
           Miracast: Supported
Hybrid Graphics GPU: Integrated
     Power P-states: Not Supported
  Driver Attributes: Final Retail
   Driver Date/Size: 1/12/2016 12:00:00 AM, 32420536 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
  Device Identifier: {D7B78E66-5A56-11CF-A866-1B20BBC2D935}
          Vendor ID: 0x8086
          Device ID: 0x1916
          SubSys ID: 0x00141414
        Revision ID: 0x0007
 Driver Strong Name: oem86.inf:5f63e534f36b7c6d:iSKLD_w10:20.19.15.4364😛ci\ven_8086&dev_1916&subsys_00141414
     Rank Of Driver: 00D10001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
        DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_Multiview_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10 
   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled
           MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB
        MPO Stretch: 5.000X - 0.333X
    MPO Media Hints: resizing, colorspace Conversion
        MPO Formats: NV12,R8G8B8A8_UNORM,B8G8R8A8_UNORM

 

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Sound Devices
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            Description: Speakers (Realtek High Definition Audio(SST))
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: INTELAUDIO\FUNC_01&VEN_10EC&DEV_0298&SUBSYS_10EC1072&REV_1001
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7734 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 1/29/2016 12:00:00 AM, 4792088 bytes
            Other Files:
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

 

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Sound Capture Devices
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            Description: Microphone Array (Realtek High Definition Audio(SST))
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.7734 (English)
      Driver Attributes: Final Retail
          Date and Size: 2/4/2016 02:39:38, 4792088 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

 

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Video Capture Devices
Number of Devices: 2
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           FriendlyName: Microsoft Camera Front
               Location: Front
           SymbolicLink: \\?\display#int3470#4&1835d135&0&uid13424#{e5323777-f976-4f5b-9b55-b94699c46e44}\{bf89b5a5-61f7-4127-a279-e187013d7caf}
           Manufacturer: Intel Corporation
             HardwareID: VIDEO\VEN_8086&DEV_1916&SUBSYS_00141414&REV_07&INT3470,VIDEO\VEN_8086&DEV_1916&SUBSYS_00141414&INT3470,VIDEO\VEN_8086&DEV_1916&INT3470,VIDEO\INT3470
             DriverDesc: Intel(R) AVStream Camera 2500
         DriverProvider: Intel
          DriverVersion: 30.10154.6640.152
      DriverDateEnglish: 9/10/2015 00:00:00
    DriverDateLocalized: 9/10/2015 12:00:00 AM
                Service: iacamera64
                  Class: MEDIA
          DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
            ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
            ProblemCode: No Problem
  BusReportedDeviceDesc: ISP Camera Device
                 Parent: PCI\VEN_8086&DEV_1916&SUBSYS_00141414&REV_07\3&11583659&0&10
      DriverProblemDesc: n/a
           UpperFilters: n/a
           LowerFilters: n/a
                  Stack: \Driver\ksthunk,\Driver\iacamera64,\Driver\igfx
      ContainerCategory: n/a

 

           FriendlyName: Microsoft Camera Rear
               Location: Back
           SymbolicLink: \\?\display#int3470#4&1835d135&0&uid13424#{e5323777-f976-4f5b-9b55-b94699c46e44}\{7c9bbcea-909c-47b3-8cf9-2aa8237e1d4b}
           Manufacturer: Intel Corporation
             HardwareID: VIDEO\VEN_8086&DEV_1916&SUBSYS_00141414&REV_07&INT3470,VIDEO\VEN_8086&DEV_1916&SUBSYS_00141414&INT3470,VIDEO\VEN_8086&DEV_1916&INT3470,VIDEO\INT3470
             DriverDesc: Intel(R) AVStream Camera 2500
         DriverProvider: Intel
          DriverVersion: 30.10154.6640.152
      DriverDateEnglish: 9/10/2015 00:00:00
    DriverDateLocalized: 9/10/2015 12:00:00 AM
                Service: iacamera64
                  Class: MEDIA
          DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
            ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
            ProblemCode: No Problem
  BusReportedDeviceDesc: ISP Camera Device
                 Parent: PCI\VEN_8086&DEV_1916&SUBSYS_00141414&REV_07\3&11583659&0&10
      DriverProblemDesc: n/a
           UpperFilters: n/a
           LowerFilters: n/a
                  Stack: \Driver\ksthunk,\Driver\iacamera64,\Driver\igfx
      ContainerCategory: n/a

 

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DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

 

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

 

      Device Name: Intel(R) Precise Touch Device
         Attached: