Forum Discussion

Hero+

Re: The Sims 4 keeps crashing after 30 minutes of gameplay.

@PINGISEVERYWHERE I'd like to take a look at the driver download page for your laptop, not only to see the graphics driver but the sound driver and others as well. So please go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, and you'll land on the driver download page for your computer. Please link it here. This page doesn't contain any information about your own system, just the overall model. But HP makes it very difficult to find the correct page without starting with the serial number, and I don't want to accidentally link you the wrong download because I found the page for a slightly different model.

3 Replies

PINGISEVERYWHER
2 years ago
https://support.hp.com/us-en/drivers/selfservice/hp-laptop-pc-15-dy2000/35900328/model/38752859?sku=383H1UA&serialnumber=5CD231BL5H there it is
puzzlezaddict
Hero+
2 years ago
@PINGISEVERYWHERE Thanks. I don't see anything missing, just one system driver that's newer than what HP offers but is probably perfectly fine considering it's from Intel. Still, it's best to do a clean uninstall and reinstall of both the graphics and audio drivers. Download the newer driver from each of the Audio and Graphics categories, then take your computer offline. Here's how to clean-uninstall and reinstall the graphics driver:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Restart your computer, but don't go back online yet. Hit Windows key-X, select the Device Manager, expand the Audio tab, click the Realtek High-Definition Audio driver, and click the Uninstall button. Then restart your computer again and install the audio driver you downloaded. Restart one more time and go back online.

The reason it's important to stay offline the entire time is that otherwise, Windows might decide to download what it thinks is the appropriate driver rather than the one you want to use.

If you see the same issue in Sims 4 after reinstalling both drivers, please post a new dxdiag.
PINGISEVERYWHER
2 years ago
Thank you!