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janinepratt1's avatar
janinepratt1
5 years ago
Solved

Re: The Sims 4 Says I Have A 32-Bit System When Running 64-Bit

Hi, I'm having the same issue. I put my config folder into desktop but how do i let my game create a new one?

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @janinepratt1  Your hardware is weak for Sims 4 but should still be able to run the 64-bit version.  Your graphics card is also being used, although it's not recognized; that can be fixed if you want but isn't necessary and probably doesn't have anything to do with the Legacy Edition.  Sometimes Origin tells people with only 4 GB RAM to install the Legacy Edition even though they don't technically need it, and that may be the case with you as well.

    The errors in your dxdiag show that you are or were recently running the standard version of Sims 4, not the LE.  You can double-check this in Origin: open your game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, and make sure 64-bit is showing in the dropdown menu.  Does the standard version run now?  If so, you can ignore any warnings to install or run the LE.  If not, let me know.

7 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @janinepratt1  I've split your post into its own thread, since the other thread is a few years old.  The game will generate a new config.log the next time you launch it.

    That's not likely to accomplish anything though.  Please instead run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Please also open the new config.log (after the game creates it), copy the lines between "Graphics device info" (about 25 lines down) and "Options" (about 40 lines down), and paste them into a reply here.

  • janinepratt1's avatar
    janinepratt1
    5 years ago

    === Graphics device info ===
    Number: 0
    Name (driver): Intel(R) UHD Graphics 605
    Name (database): [Found: 0, Supported: 1]
    Vendor: Intel
    Chipset: Vendor: 8086, Device: 3184, Board: 85ca103c, Chipset: 0003
    Driver: igdumdim64.dll, Version: 26.20.100.7926, GUID: D7B78E66-72C4-11CF-7A6D-AEA5B8C2D735
    Driver version: 7926
    Monitor: \\.\DISPLAY1
    Texture memory: 468MB
    Vertex program: 3.0
    Pixel program: 3.0
    Hardware TnL: 1
    Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @janinepratt1  Your hardware is weak for Sims 4 but should still be able to run the 64-bit version.  Your graphics card is also being used, although it's not recognized; that can be fixed if you want but isn't necessary and probably doesn't have anything to do with the Legacy Edition.  Sometimes Origin tells people with only 4 GB RAM to install the Legacy Edition even though they don't technically need it, and that may be the case with you as well.

    The errors in your dxdiag show that you are or were recently running the standard version of Sims 4, not the LE.  You can double-check this in Origin: open your game library, right-click on the Sims 4 icon, select Game Properties > Advanced Launch Options, and make sure 64-bit is showing in the dropdown menu.  Does the standard version run now?  If so, you can ignore any warnings to install or run the LE.  If not, let me know.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @janinepratt1  Then if the game works, you're fine.  Origin decides which version of Sims 4 is launched, whether the Legacy Edition is installed or not.

  • 135angelica125's avatar
    135angelica125
    6 months ago

    Hi im having this issue too my sims is downloaded through steam tho and I don’t know how to access the origin app

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