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FilipeBSAlves's avatar
FilipeBSAlves
Seasoned Rookie
2 years ago

Re: The Sims 4 Vibing Streamer Gear Digital Content - Installed but items missing.

Tried all of that already and it's not working.

I don't think the problem is anywhere but in the EA App server - I can download any other game and add-ons with no issues.

And as you can see in this thread and in others, players have been facing issues installing The Sims 3 and The Sims 4 via EA App for over a year. When it was possible to use Origin, they were able to install the games with no issues, while using EA App they were still facing the issues.

I really appreciate your help, but we really need an intervention from EA. They are the only ones who can fix this.

4 Replies

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    2 years ago

    Heya @FilipeBSAlves 

    Took a look at your account and everything seems to be configured correctly to me.

    We did make one change however, could you try fully restarting the EA app and then downloading the content again     and let me know if you still see the issue?

  • FilipeBSAlves's avatar
    FilipeBSAlves
    Seasoned Rookie
    2 years ago

    Hi, @EA_Cade! Thank you so much for reaching out.

    I tried all that and some more (uninstalling the games again, cleaning the EA App cache, and fully restarting the app and the PC).

    When I try to install the games again, I keep facing the same issues with the same packs from The Sims 3 and the add-on for The Sims 4 - note that I can download and install anything else from these games and the other games from my library.

    Don't you guys have any other alternative method to install the games? Can't you give us special access to Origin for example so we can install from there? We have people here that last year had problems installing via EA App and immediately try via Origin and had no issues.

    I just want to play my games. Just that. 

  • FilipeBSAlves's avatar
    FilipeBSAlves
    Seasoned Rookie
    2 years ago

    I was finally able to fix the problems with all the add-ons I wasn't being able to install via EA App for all my games including The Sims 3 and The Sims 4 - here to share with whoever sees this thread the step-by-step. Note: The EA App is broken. Until EA fixes it we will have to use whatever is left of Origin to do what EA App cannot.

    1. Uninstall all the games and EA App and Origin - if you have them installed;
    2. Restart your PC;
    3. Download and install The EA App and Origin again;
    4. Install all the games you want to install via EA App (if you are trying to download The Sims 3 leave it for last - put first any other game to download and then The Sims 3);
    5. You probably won't be able to download some add-ons from The Sims 3 and The Sims 4 and it's okay;
    6. Close the EA App and open Origin and login into your account;
    7. Origin should immediately start to repair every game you installed via EA App and also download all the add-ons EA App wasn't able to - if Origin does not start this process automatically quit Origin, open EA App, quit EA App again and open Origin again - this should do the trick;
    8. Wait for Origin to repair and/or download everything that is missing, then quit Origin, open EA App and repair all your games with EA App;
    9. Open your games and "voilá" you should be able to play all your games with all its add-ons and no issues.

    For those who try this step-by-step let me know if it works with you as it did with me.

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