Re: The Sims 4 will not launch in the EA App
Hello! I've been having a lot of issues with the Sims 4, but I'm trying to only take care of one thing at a time. I can't open the Sims 4. It's stuck loading in the EA app. I moved everything out of the Electronic Arts folder and tried multiple times to open the Sims 4 and nothing is working. Here's what DxDiag says. It say's there's nothing wrong but something has to be wrong. I'm so confused
@CryptidHunter425 Thanks for the dxdiag, which doesn't list any Sims 4 errors but does list a number of crashes of something called SECOCL64.exe. This is part of the audio driver but isn't essential, from what I could find, so try killing it in the Task Manager, plus anything with a name like "Sound Research Service," before you want to play Sims 4. It will likely restart with Windows, so this is a temporary fix, but there's a way to disable it permanently if necessary.
You can also try updating your audio/sound drivers. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, choose your OS (just Windows 11 is fine) if prompted, and you'll land on the driver download page for your system. You can let HP check for updates if you want, or you can click All Drivers and manually download the newest options in the Audio/Sound category. Your Realtek driver version is 6.0.9597.1, so you'd only want to install something newer than that. For any other software, it's fine to try to install the newest version—if you already have that version, the installer should tell you so.
Finally, it's worth testing without your headphones connected, just to see whether there's some kind of conflict there.
If this doesn't help, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to launch Sims 4, specifically after you've done the steps I listed. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
If you still can't find an error, please let me know what antivirus you use, and whether OneDrive is running on this computer.