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Anonymous's avatar
Anonymous
9 years ago

Re: The Sims 4 Won't Install - Literally, I've Tried Everything, Help!

@crinrict Thank you for your reply. I just uninstalled all my vcredist_64 files on my computer and moved the programs to the Recycle Bin and deleted them permanently, so I could start from scratch. I also went to Control Panel/Programs/Programs and Features and uninstalled Microsoft Visual C++ 2013 x64 Redistributable. So right now my PC is clean of this program.

Error upon installing The Sims 4 is now: "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (false)"

Install log update:

Spoiler
****************************************
Install Date: 06/12/2016
14:10:23 Started logging
****************************************

14:10:23 Install Location: C:\Program Files (x86)\Origin Games\The Sims 4\
14:10:23 Install Locale: en_US
14:10:23 Initialized installation config.
14:10:23 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
14:10:23 EAInstaller version: 4.05.03.00
14:10:23 Original System Version (10.0.10586)
14:10:23 Launching System Version (5.1)
14:10:23 Touchup running under compatibility mode
14:10:23 OS: Microsoft Windows XP Home Edition
14:10:23 Data reader initialized.
14:10:23 Data reader config: LOCALE = en_US
14:10:23 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\The Sims 4\
14:10:23 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\The Sims 4
14:10:23 Data reader config: CREATE_DESKTOP_ICON = 1
14:10:23 Data reader config: CREATE_STARTMENU_ICON = 1
14:10:23 Data reader config: 32BIT = 0
14:10:23 Data reader config: 64BIT = 1
14:10:23 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\Touchup.dat'.
14:10:23 Installation registry missing. Game not yet installed.
14:10:23 (Config)Studio: Maxis
14:10:23 (Config)Game Name: The Sims 4
14:10:23 (Config)Display Game Name: The Sims™ 4
14:10:23 (Config)Updating ForceUninstallAllFiles to: 0
14:10:23 (Config)Updating ForceUninstallAllFiles to: 1
14:10:23 EAI data version: 4.05.03.00
14:10:23 The EAI build_guid is f6eb36f13f844588841f2122ffb51387
14:10:23 Start redistributables install phase
14:10:25 Started VC++ Runtime 10.0.40219.01 Install Phase
14:10:25 Installing x86 VC runtime: 10.0.40219.01
14:10:25 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x86.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
14:10:32 Process exited with exit code 0.
14:10:32 Successfully installed x86 VC runtime.
14:10:32 Installing x64 VC runtime: 10.0.40219.01
14:10:32 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
14:10:37 Process exited with exit code 0.
14:10:37 Successfully installed x64 VC runtime.
14:10:37 Finished VC++ Runtime 10.0.40219.01 Install Phase
14:10:37 Started VC++ Runtime 12.0.30501.0 Install Phase
14:10:37 Installing x86 VC runtime: 12.0.30501.0
14:10:37 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x86.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
14:10:38 Process exited with exit code 0.
14:10:38 Successfully installed x86 VC runtime.
14:10:38 Installing x64 VC runtime: 12.0.30501.0
14:10:38 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x64.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
14:10:38 ERROR: Unable to launch process! (Error code: 2)
14:10:38 ERROR: The executable appears to be missing!
14:10:38 Error installing x64 VC runtime.
14:11:46 Installer finished with exit code: 1
14:11:46 Shutting down data reader.

****************************************
14:11:46 Stopping install logging
****************************************

Now I download and install the vcredist_64 from the Microsoft website and NOT move it to the Origin folder as you said. So all that is in my vc2013 folder is the vcredist_x86.

Error upon installing The Sims 4 is now: "Error: The VC++ runtime redistributable package was not installed successfully. Setup cannot continue. (false)"

Install log update:

Spoiler
****************************************
Install Date: 06/12/2016
14:18:13 Started logging
****************************************

14:18:13 Install Location: C:\Program Files (x86)\Origin Games\The Sims 4\
14:18:13 Install Locale: en_US
14:18:13 Initialized installation config.
14:18:13 CommandLine: install -locale en_US -installPath "C:\Program Files (x86)\Origin Games\The Sims 4\" -autologging -startmenuIcon=1 -desktopIcon=1
14:18:13 EAInstaller version: 4.05.03.00
14:18:13 Original System Version (10.0.10586)
14:18:13 Launching System Version (5.1)
14:18:13 Touchup running under compatibility mode
14:18:13 OS: Microsoft Windows XP Home Edition
14:18:14 Data reader initialized.
14:18:14 Data reader config: LOCALE = en_US
14:18:14 Data reader config: INSTALL_LOCATION = C:\Program Files (x86)\Origin Games\The Sims 4\
14:18:14 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files (x86)\Origin Games\The Sims 4
14:18:14 Data reader config: CREATE_DESKTOP_ICON = 1
14:18:14 Data reader config: CREATE_STARTMENU_ICON = 1
14:18:14 Data reader config: 32BIT = 0
14:18:14 Data reader config: 64BIT = 1
14:18:14 Processing EAIN file 'C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\Touchup.dat'.
14:18:14 Installation registry missing. Game not yet installed.
14:18:14 (Config)Studio: Maxis
14:18:14 (Config)Game Name: The Sims 4
14:18:14 (Config)Display Game Name: The Sims™ 4
14:18:14 (Config)Updating ForceUninstallAllFiles to: 0
14:18:14 (Config)Updating ForceUninstallAllFiles to: 1
14:18:14 EAI data version: 4.05.03.00
14:18:14 The EAI build_guid is f6eb36f13f844588841f2122ffb51387
14:18:14 Start redistributables install phase
14:18:16 Started VC++ Runtime 10.0.40219.01 Install Phase
14:18:16 Installing x86 VC runtime: 10.0.40219.01
14:18:16 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x86.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
14:18:22 Process exited with exit code 0.
14:18:22 Successfully installed x86 VC runtime.
14:18:22 Installing x64 VC runtime: 10.0.40219.01
14:18:22 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\vcredist_x64.exe" /q /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2010sp1\redist\
14:18:28 Process exited with exit code 0.
14:18:28 Successfully installed x64 VC runtime.
14:18:28 Finished VC++ Runtime 10.0.40219.01 Install Phase
14:18:28 Started VC++ Runtime 12.0.30501.0 Install Phase
14:18:28 Installing x86 VC runtime: 12.0.30501.0
14:18:28 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x86.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
14:18:29 Process exited with exit code 0.
14:18:29 Successfully installed x86 VC runtime.
14:18:29 Installing x64 VC runtime: 12.0.30501.0
14:18:29 Launching process:
Command: "C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\vcredist_x64.exe" /install /quiet /norestart
Working directory: C:\PROGRA~2\ORIGIN~1\THESIM~3\__INST~1\vc\vc2013\redist\
14:18:29 ERROR: Unable to launch process! (Error code: 2)
14:18:29 ERROR: The executable appears to be missing!
14:18:29 Error installing x64 VC runtime.
14:18:31 Installer finished with exit code: 1
14:18:31 Shutting down data reader.

****************************************
14:18:31 Stopping install logging
****************************************

I also followed your link and checked for any critical events. I've had this problem since December but I will only show you the most prominent errors from the past week or two that could be related. I have worked on this error the most in the past week or two anyways. None of these errors seems related but here they are:

Host process For Windows Services stopped working. This error is seen twice today, once on 6/9, once on 6/10. Details in spoiler.

Spoiler
Description
Faulting Application Path: C:\Windows\System32\svchost.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: svchost.exe
Application Version: 10.0.10586.0
Application Timestamp: 5632d7ba
Fault Module Name: ESENT.dll
Fault Module Version: 10.0.10586.212
Fault Module Timestamp: 56fa1686
Exception Code: c0000602
Exception Offset: 000000000022885f
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 9dfb
Additional Information 2: 9dfbe7df3f9a539fa5f4c0551d501195
Additional Information 3: ac7c
Additional Information 4: ac7c3d61a9b0a1d4db4e7deb036ad511

Extra information about the problem
Bucket ID: c6bde43b426d1eb21fa3fe78ed4b7723 (120448086418)

avgwdsvc.exe stopped working on 5/27 (occured 468 times. Probably unrelated because I think its an anti-virus I did not unistall correctly, but its worth a shot letting you know.) Details in spoiler.

Spoiler
Description
Faulting application name: avgwdsvc.exe, version: 15.0.0.6201, time stamp: 0x5718d082
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0010dae6
Faulting process id: 0xa58
Faulting application start time: 0x01d1b85a40e7b615
Faulting application path: C:\Program Files (x86)\AVG\AVG2015\avgwdsvc.exe
Faulting module path: unknown
Report Id: c83d8799-9cc9-440f-9367-9a7091771668
Faulting package full name:
Faulting package-relative application ID:

Windows Shell Experience Host stopped working twice on 6/3. Problem details in spoiler.

Spoiler
Description
Faulting Application Path: C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Microsoft.Windows.ShellExperienceHost_10.0.10586.0_neutral_neutral_cw5n1h2txyewy
Application Name: praid:App
Application Version: 10.0.10586.306
Application Timestamp: 571afaa5
Fault Module Name: JumpViewUI.dll
Fault Module Version: 10.0.10586.306
Fault Module Timestamp: 571af742
Exception Code: c0000005
Exception Offset: 000000000004404d
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033
Additional Information 1: eec2
Additional Information 2: eec2ec3aa527b511199f49b2832dcbc0
Additional Information 3: ec3f
Additional Information 4: ec3fac14d1f2a1e1565b08f98fff0c8d

Extra information about the problem
Bucket ID: 973b90e6cb47174a6aa69fc9317a16af (133330294229)

Windows hardware error on 6/6.

Spoiler
Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe0007b2bf4c0
Parameter 2: fffff8006964ccec
Parameter 3: 0
Parameter 4: 21ec
OS version: 10_0_10586
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
WD-20160606-2113.dmp
sysdata.xml
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
Bucket ID: BAD_DUMPFILE

Failed Defintion Update for Windows Defender - KB2267602 (Defintion 1.223.1292.0) on 6/10. However I checked for updates just now and it said everything was updated. Details below.

Spoiler
Description
Installation Failure: Windows failed to install the following update with error 0x8024001E: Definition Update for Windows Defender - KB2267602 (Definition 1.223.1292.0).

Microsoft Compatibility Telemetry stopped working on 6/10.

Spoiler
Description
Faulting Application Path: C:\Windows\System32\CompatTelRunner.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: CompatTelRunner.exe
Application Version: 10.0.14275.1000
Application Timestamp: 56f0f99b
Fault Module Name: aeinv.dll
Fault Module Version: 10.0.14275.1000
Fault Module Timestamp: 56f0f0cc
Exception Code: c0000005
Exception Offset: 00000000000524a1
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033
Additional Information 1: e963
Additional Information 2: e963197e2548905981d24d84c73fbe6d
Additional Information 3: 5690
Additional Information 4: 569071e5b2647860424fcd26d2a470af

Extra information about the problem
Bucket ID: 8b45ff8af2172d19e1989e1cc81eab8c (120462897288)

And that's it. Sorry for the long post. None of these errors seem related but anything to get my game fixed. Thanks again for your help.

8 Replies

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  • Anonymous's avatar
    Anonymous
    9 years ago

    @crinrict Do any of my critical events look like they could cause the problem? Thanks again for all your help and time.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 I'm afraid it didn't work ☹️ Thank you so much for your help and time. I'd like to not have to reinstall my OS so I'll continue looking.

  • yahel_1's avatar
    yahel_1
    9 years ago

    We're welcome @sarahthec

    Maybe you can try to Reset your PC and not to reinstall your OS.

    Rather than relying on system image backups, most people should just use the “Reset this PC” feature to restore your computer to its default operating system state. This also replaces the need to ever reinstall Windows  — just tell Windows to reset your PC and it’ll go back to its factory default settings.

    Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows. To get started, go toSettings > Update & security > Reset this PC > Get started and choose an option.

    And i wait a feedback from you.

    All my best

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 I will try that soon, thank you. As long as it keeps my programs and files. It does, right? Also, for you and @crinrict, I just discovered something with my vcredist_x64. I troubleshooted compatibility with it and found that it was an "incompatible program". I have attached the images of the report.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @yahel_1 IT'S WORKING!!!! Thank you so so much!! I Reset My PC and it took a bit to back up my files but it was SO worth it!

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