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Anonymous's avatar
Anonymous
10 years ago
Approved

Re: Unable to connect to EA servers to activate Sims 4

@Abbiesipson1 Could you please try the steps below:

  1. Manually uninstall Origin
  2. Run CCleaner
  3. Restart your router/modem and do a Clean Boot
  4. Make sure that your UAC is enabled and set to notify
  5. Download the latest version of Origin and install the client - make sure to run the setup file with Admin rights
  6. Add firewall/antivirus exceptions for Origin and open the needed ports
  7. Add firewall/antivirus exception for ActivationUI.exe (default location: C:\Program Files (x86)\Origin Games\The Sims 4\Game\Bin\Core)
  8. When starting Origin, please make sure to run it as Administrator
  9. Try to run the game

Let us know how you get on!

6 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Hi I Sorry for delay have been working shifts..... I have now tried all this with still no joy... I have even disabled my firewall and antivirus but still get the error.... I will say if I try in offline mode I get the screen saying validating before it fails where as if im online through origin I only get the failed message straight away no validating....

    Please help this is now really upsetting my stepdaughter, I don't understand why we need Origin to play this game un why we can't just run it from the disc.....

    Cheers

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    I now seem to have managed to launch the game in offline mode not sure why but it worked this time.... will try online mode but for now will just let her play it for a bit phew!!!!

  • Anonymous's avatar
    Anonymous
    10 years ago
    Approved

    Sorry for impeding on this post, but I'm having a very similar issue. I'm unable to connect to the servers as well, but instead of having Sims 4 I have Sims 3. Would these same step by step instructions help me as well? Please direct me if you may to a forum that can give me more in-depth knowledge. I'd appreciate it.

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved

    This is probably really late, but I've been having this issue for the past day or two.  I tried reinstalling it and I'm all googled out.  I've looked at countless websites and read dozens of other peoples' problems.  This is really getting on my nerves because it's worked for me in the past on other computers, just not this one.  I'm really worried that I'm the only one because all of the problems seemed to have been in 2015 and 2014.  I've tried everything and I'm getting really desperate!  Please help!  Just to let you know, I don't have my firewall on and I have no antivirus software.  My wifi normally fast, but we had some issues with it not working a month ago.  I was really excited to install on here just to have my excitement crushed when I learned that I can't get on.  I use a mac.  Please help!

    Sincerely,

    Briighte

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