@Radijsx Which packs did your wife buy? The Legacy Edition doesn't run any packs released after October 2019, so that would explain why newer ones aren't working.
The packs should show up as owned in your wife's Steam library though. If not, please make sure the purchase did in fact go through.
@WitchLilith69 Does Steam have a code to redeem in the EA app?
@WitchLilith69 Any content bought through Steam needs to be installed through Steam, and you also need to install the base game through Steam. Any packs you own through Origin or the EA App can be downloaded into a Steam install, but it doesn't work the other way around. So if you've installed the game through Origin or the EA App, you'll need to uninstall it, download the Steam base game, install your Steam-owned packs, and then install any packs you own through Origin/the EA App.
@roberta591 wrote:
@WitchLilith69 Does Steam have a code to redeem in the EA app?
No, and Sims 4 in Steam has never worked like that.
She bought the game ages ago, near the original release. But she's bought plenty of DLC's even after 2019.
When she runs the game through the EA app there's no mention of legacy edition.
@WitchLilith69 What happens when you try to download your newly-bought packs through Steam? You should be able to see them in your Steam library. If you don't see a Download button, please post a screenshot.
And again, the packs you own in Steam are not supposed to show as owned in Origin or the EA App because you don't own them there.
@Radijsx What game version is your wife running? Please load the game to the Main Menu, where you can choose to load a save or start a new one, and look along the bottom of the screen, or in the lower-right area. Please list the entire version number, i.e. 1.xx.xxx.xxxx.
Please also list the packs that don't show up.
And just to clarify, it's not that the Legacy Edition can't run any games you've bought after October 2019. It's about when those packs were released by EA.
@WitchLilith69 Please go into the game's program files, which are located here by default:
Program Files (x86)\Steam\steamapps\common\The Sims 4
Look for these folders, which correspond to your missing packs:
EP09
GP01
GP05
FP01
If the folders are there, please delete them and restart your computer, then repair the game: open your Steam library, right-click the Sims 4 entry, and select Properties > Local files > Verify integrity of the game files. Then try again to download those packs. If the folders aren't present, repair and restart your computer, then see if you can download them.
If you can't find the folders, please search your computer for them and let me know if you find other copies. Open a File Explorer window, click This PC in the left panel, and enter the pack label in the search field in the upper-right corner. You'll see one of each inside a Delta folder within the game's program files too, but that's not relevant: it's just patch data, not data from the packs themselves.
If you find a copy of any of these folders anywhere else on your computer, please let me know, and also list the full file path to the pack(s). You can see it under the folder name in the search results, or you can select a result and click the Open file location menu button, which will jump you to its location.
