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NyliRslan's avatar
NyliRslan
6 years ago

Re: unrecognized video card sims 4

Hi. i just bought new laptop with graphic card nvidia gefoce gtx 1050. But now my graphic is being changed to intel basic. How to fix this? Intel is so slow T-T
pc
NyliRslan's avatar
NyliRslan
6 years ago

hi, thanks for replying. i already did what you said above but it still can't recognized it. i even updated the nvidia drivers to see if it helps but unfortunately it don't. can you help me how to fix it? 

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@NyliRslan  Please go into Documents\Electronic Arts\The Sims 4, open the file labeled config.log, copy the lines between "Graphics device info" (about 25 lines down) and "Options" (about 40 lines down), and paste them into a reply here.

  • NyliRslan's avatar
    NyliRslan
    6 years ago

    Hi. so is this what you request? 

    === Graphics device info ===
    Number: 0
    Name (driver): Intel(R) UHD Graphics 630
    Name (database): [Found: 0, Supported: 1]
    Vendor: Intel
    Chipset: Vendor: 8086, Device: 3e9b, Board: 13b11043, Chipset: 0000
    Driver: igdumdim64.dll, Version: 25.20.100.6577, GUID: D7B78E66-7DDB-11CF-426A-D533BBC2D435
    Driver version: 6577
    Monitor: \\.\DISPLAY1
    Texture memory: 493MB
    Vertex program: 3.0
    Pixel program: 3.0
    Hardware TnL: 1
    Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
    === Options ===
    NumBoots 13
    LightingQuality 2
    GeneralReflections 2
    ObjectQuality 2
    VisualEffects 2
    PostProcessing 1
    UseUncompressedTextures 1
    TerrainQuality 2
    EdgeSmoothing 1
    TerrainSlopeScaling 1
    SimQuality 2
    ViewDistance 3
    AdvancedRendering 1
    VerticalSync 0
    UseHiDpi 1
    UiScale 100
    UseOSDpi 1
    ResolutionWidth 1920
    ResolutionHeight 1001
    ResolutionRefresh 0
    SceneResolution 3
    VisualQuality 0
    FullScreen 0
    WindowedFullScreen 0
    FrameRateLimit 200
    DisableScreensaverInFullscreenMode 1
    AudioQuality 3
    Audi🤭utputMode 1
    MasterLevel 255
    VoiceLevel 255
    SoundFXLevel 255
    MusicLevel 255
    MenuMusicLevel 255
    UISoundSXLevel 255
    AmbientLevel 255
    FocusMute 1
    MoodChange 1
    VoiceMute 0
    SoundFXMute 0
    MusicMute 0
    UIMute 0
    AmbientMute 0
    MatchSpeedStereoMusic 1
    EdgeScrolling 0
    EdgeScrollingWarning 1
    EnableTelemetry 1
    InvertHorizontalRotation 0
    InvertVerticalRotation 0
    FPInvertHorizontalRotation 0
    FPInvertVerticalRotation 0
    FPDisableCameraBob 0
    AdvancedCamera 0
    CameraSpeed 100
    FPCameraSpeed 100
    CursorSpeed 100
    CursorAcceleration 100
    ScreenshotPostUI 0
    VideoCaptureSize 1
    VideoCaptureQuality 2
    VideoCaptureSound 1
    VideoCaptureTime 0
    VideoCaptureHideUI 1
    AutonomyHousehold 3
    AutonomyDisabledForActiveSim 0
    SimsSetAgeSpeed 1
    SimsSetAgingEnabled 2
    TradSocialMenuEnabled 0
    MemoriesHelperEnabled 1
    AutoAgeUnplayed 1
    NPCReplacement 1
    TutorialEnabled 1
    MaxProtectedSims 0
    SeasonLength 0
    RainOptions 0
    SnowOptions 0
    TemperatureEffects 1
    FameStartSimsOptedOut 0
    NPCCivicVoting 1
    EcoFootprintGameplay 1
    BuildEcoEffects 1
    ShowWhims 0
    ShowModListStartup 1
    ModsDisabled 0
    ScriptModsEnabled 1
    ShowOnlineNotifications 1
    AutoReconnect 1
    OnlineAccess 1
    DisableComments 0
    HideReportedContent 0
    RazerOptionEnabled 0
    AnimaticPack 1000
    SurveysEnabled 1
    MuteTutorialNarration 0
    EnableFTUETutorialStart 1

      • NyliRslan's avatar
        NyliRslan
        6 years ago

        Hi sorry for the late reply. Here's the nvidia control panel screenshot. 

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