Re: Unrecognized Video Card: Your video Card was not found in our Database
Hi, I did everything on here and the message didn’t pop up anymore but now my game is super laggy. Is there anything I can do to stop it?
Forum Discussion
@Katana248 Is your graphics card now recognized? In Documents\Electronic Arts\The Sims 4, open the file labeled config.log, scroll down about 30 lines, and check the found and supported values next to your card's name. If you see [Found: 1, Supported: 1], your card is now properly recognized. If it's not recognized, or you're not sure what you're looking at, copy that line and the next three into a post here.
The lag can have a number of reasons, including rating your card as ultra when it's not capable of handling ultra graphics settings. But it could also be unrelated. Please run a dxdiag and attach it to a post, to cover as many bases as possible.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Here are the lines. It still says that it's unsupported. I did uninstall and then reinstall my games as well. The DxDiag that I ran is attached as well.
Name (database): [Found: 0, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 1c91, Board: 86d4103c, Chipset: 00a1
Driver: nvldumdx.dll, Version: 26.21.14.3123, GUID: D7B71E3E-5FD1-11CF-BF7F-DAA61BC2D735
This is what I put into the GraphicsCard.sgr
vendor "Nvidia" 0x10DE
card 0x1c91 "GeForce GTX 1050" $cardLevelUber $resolutionHigh@Katana248 Did you add the Nvidia part too, or just add the line for the 1050? If there are two categories for Nvidia cards, the game might only read one, and in this case, the one that doesn't contain your card's ID.
In any case, repair the game in Origin, which will revert graphicscards.sgr to its original form. Then open the file, crtl-F to search for 1c81, which will bring you here:
card 0x1c62 "NVIDIA GeForce GTX 1050 Mobile" $cardLevelUber $resolutionHigh
card 0x1c81 "NVIDIA GeForce GTX 1050" $cardLevelUber $resolutionHigh
card 0x1c82 "NVIDIA GeForce GTX 1050Ti" $cardLevelUber $resolutionHighChange the bolded 1c81 to 1c91, save, quit, and test.
I added the Nvidia part as well. I repaired the game and changed the bolded part to 1c91. When I went in game the unrecognized video card notification was gone but it was still quite laggy.
@Katana248 Since this is no longer about the unrecognized card, I split your posts into their own thread.
There are a couple of potential issues I see. The first is with your GPU drivers. One of the Sims 4 errors in your dxdiag is likely driver-related, and a separate error lists the Radeon control software for your integrated chip. So please go to this site:
https://support.hp.com/us-en/drivers/laptops
enter the serial number for your computer, and link me the page with the list of drivers for your model laptop so I can check the driver dates and version numbers. I'd find the link myself, but HP makes it extremely difficult to know that you're looking at the right page without entering the serial number first. The download page isn't specific to your computer though, just your model and hardware.
In the interim, to address some of the other errors in your dxdiag, please run a couple of checks on your Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Once it's done, manually run any pending Windows updates. Hit Windows key-i, select Updates & Security, then click the button to check for updates.
Finally, your laptop only has 6 GB RAM available of the 8 GB installed. This may be because your integrated graphics chip is reserving more for itself, although I'm not sure. (And in any case, that shouldn't happen if the chip isn't using that memory.) 6 GB memory isn't a lot these days, and if you're running other apps alongside Sims 3, it could account for some or all of the lag you're seeing.
Hit Windows key-R and enter "msconfig" without quotes. Click the Boot tab, select your OS (probably the only option), click Advanced options, and let me know whether the box next to maximum memory is checked or not. If it is checked, you can uncheck it, click OK on that screen and the earlier one, and restart your computer. You'll be able to see your available memory in the Task Manager's Performance tab or by running another dxdiag—it'll be listed in the first page of info displayed after the dxdiag finishes running.
If you're not comfortable messing with this setting, that's fine, just let me know whether the box is checked; and please link the driver page as well.
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