Re: Unrecognized Video Card: Your video Card was not found in our Database

@Katana248  Since this is no longer about the unrecognized card, I split your posts into their own thread.

There are a couple of potential issues I see.  The first is with your GPU drivers.  One of the Sims 4 errors in your dxdiag is likely driver-related, and a separate error lists the Radeon control software for your integrated chip.  So please go to this site:

https://support.hp.com/us-en/drivers/laptops

enter the serial number for your computer, and link me the page with the list of drivers for your model laptop so I can check the driver dates and version numbers.  I'd find the link myself, but HP makes it extremely difficult to know that you're looking at the right page without entering the serial number first.  The download page isn't specific to your computer though, just your model and hardware.

In the interim, to address some of the other errors in your dxdiag, please run a couple of checks on your Windows system files.  Here's how:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Once it's done, manually run any pending Windows updates.  Hit Windows key-i, select Updates & Security, then click the button to check for updates.

Finally, your laptop only has 6 GB RAM available of the 8 GB installed.  This may be because your integrated graphics chip is reserving more for itself, although I'm not sure.  (And in any case, that shouldn't happen if the chip isn't using that memory.)  6 GB memory isn't a lot these days, and if you're running other apps alongside Sims 3, it could account for some or all of the lag you're seeing.

Hit Windows key-R and enter "msconfig" without quotes.  Click the Boot tab, select your OS (probably the only option), click Advanced options, and let me know whether the box next to maximum memory is checked or not.  If it is checked, you can uncheck it, click OK on that screen and the earlier one, and restart your computer.  You'll be able to see your available memory in the Task Manager's Performance tab or by running another dxdiag—it'll be listed in the first page of info displayed after the dxdiag finishes running.

If you're not comfortable messing with this setting, that's fine, just let me know whether the box is checked; and please link the driver page as well.