Re: Unrecognized Video Card

@Jezfuji  You'll need to add your card's info to the file called graphicscards.sgr, inside the package contents for Sims 4.  If the Sims 4 is not in the regular Applications folder, Origin likely installed it into your user account.  To find it, open a Finder window, click Macintosh HD (or whatever you've named your hard disk) in the left panel, then Users\[your username]\Applications.  (If you don't see the hard disk listed, click Finder in the upper left corner of your screen, then Preferences, then Sidebar; then under devices, check the box next to Hard Disks.)

Once you've found the Sims 4 install location, right-click, or hold down crtl and click, on the TS4 icon and select Show Package Contents.  Open Contents, then graphicscards.sgr.  It should open automatically in TextEdit, but if not, you can right-click, select Open With and then choose TextEdit.

In graphicscards.sgr, hit cmd-F and search for HD 620.  That will take you to these lines:

card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium
card 0x2982 "IntelÆ Graphics Media Accelerator X3500" $cardLevelLow $resolutionLow unsupported

Under the second line above (for the HD 640), create a new line and copy and paste the following:

card 0x3EA6 "Intel (R) HD 645" $cardLevelMedium $resolutionMedium

Save the file and quit, launch TS4 and quit, and open the file called config.log inside your Sims 4 game folder (in Documents\Electronic Arts).  About 30 lines down, you'll see the graphics card info.  If your card's name has a [Found: 1, Supported: 1] entry, then the edit worked.

@Jezfuji  You can manually scroll through graphicscards to find the Intel entries; they're towards the bottom of the list.  It starts here:

vendor "Intel" 0x8086

You should also be able to search for Intel, or for 5916 (to get to the entry for the 620), but I'm not sure why that would work if looking for HD 620 doesn't.  The only thing I can think of is that perhaps your game isn't patched.

At any rate though, the important thing is to add your card to the list under the Intel category.

@Jezfuji  No, that file is not the same thing.  You can't find graphicscards.sgr by searching for it in Finder; that's why I wrote out where you should look.

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If the Sims 4 is not in the regular Applications folder, Origin likely installed it into your user account. To find it, open a Finder window, click Macintosh HD (or whatever you've named your hard disk) in the left panel, then Users\[your username]\Applications. (If you don't see the hard disk listed, click Finder in the upper left corner of your screen, then Preferences, then Sidebar; then under devices, check the box next to Hard Disks.)

Once you've found the Sims 4 install location, right-click, or hold down crtl and click, on the TS4 icon and select Show Package Contents. Open Contents, then graphicscards.sgr. It should open automatically in TextEdit, but if not, you can right-click, select Open With and then choose TextEdit.

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I promise you that you have a graphicscards file in there somewhere, or else the game wouldn't run at all.

@Jezfuji  Find the lines that look like this:

card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium
card 0x2982 "IntelÆ Graphics Media Accelerator X3500" $cardLevelLow $resolutionLow unsupported

Put your cursor at the end of the line that contains the HD 640 entry, and hit the return key, so you have this:

card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium

card 0x2982 "IntelÆ Graphics Media Accelerator X3500" $cardLevelLow $resolutionLow unsupported

Highlight the text in this box:

card 0x3EA6 "Intel (R) HD 645" $cardLevelMedium $resolutionMedium

Hit command-C to Copy, then put your cursor on the blank line shown above and command-V to Paste.  The lines should now look like this:

card 0x5916 "Intel (R) HD 620" $cardLevelMedium $resolutionMedium
card 0x5926 "Intel (R) HD 640" $cardLevelMedium $resolutionMedium

card 0x3EA6 "Intel (R) HD 645" $cardLevelMedium $resolutionMedium
card 0x2982 "IntelÆ Graphics Media Accelerator X3500" $cardLevelLow $resolutionLow unsupported

Command-S to Save, then command-Q to Quit, then launch your game and check whether the edits worked.  Instructions for checking are in my first post to you.