Re: Unsupported graphics card

@NajNaj4  That section of Config.log definitely shows the problem: either your computer doesn't have a proper graphics driver installed, or Sims 4 can't use it.  That's why it's using the Microsoft basic driver instead.

This is usually fixed by reinstalling the driver, with or without removing the current one first.  But I can't tell you whether the latter is necessary or what driver to use without a dxdiag.