Forum Discussion

MyMichelet's avatar
MyMichelet
6 years ago

Re: "updatetool.exe has stopped working"

@puzzlezaddict Hi there! I have gotten error after error and even changed the administrator in System32 ready to delete (rename) about 5 .dll files and add in newer updates .dll files of the same name... I used this website instructions and watched a video a few times over before following along haha https://helpdeskgeek.com/windows-7/windows-7-how-to-delete-files-protected-by-trustedinstaller/ )
1st error: MSVCP140.dll is missing
So my system wasn't finding updates so I went directly to Windows to do it. (since the 11th I have downloaded THE SAME set of updates MULTIPLE times...thinking if is ALREADY downloaded them correctly, or at ALL, they wouldn't find I needed them...frustrating.
2nd error after this was the 0xc000007b 'application unable to start'
I searched and searched until I found this simply goes to a KB2919355 update that IS HAPPENING but my system isn't using it...
I come to find that IT SEEMS to be a VC++ issue that the redistribables are NOT happening and I searched THAT and it took me BACK to the issue with these .dll files but NOT the one I mentioned in the error above.

I have a brother who has his masters in communication systems and a son with a computer engineering degree and they both reply to take it to geek squad and just backup everything before going in, and upgrade to Windows 10. I have 8.1 currently and I REALLY don't want to do that. UGH... I am afraid after changing the System32 that I did SOMETHING as it DID wipe out my security saved logins as well as when I went to login today after stepping away from the whole fiasco yesterday that it was telling me windows couldn't start and to try later then when I clicked on OK it said something about where to find my KEY for Windows. I was like WTF...soooo yeahhhh... If you KNOW PCs and any of this sounds remotely familiar...advice?? It just seems like I need some outdated files and its not grabbing them on the update?? Also, I play SIMS 4 on XB1 and decided to buy for PC with the sale happening and Origin won't install which is what started me down this rabbit hole... I have not turned this PC on since exactly a year ago so it has set for a year and not been plugged in or used as its a desktop and I have used my laptop. I am open to utilizing TeamViewer...which is what my son and brother looked at things quickly with.

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @MyMichelet  I'm not sure what's going on with your Windows key, so I'll leave that alone.  Hopefully this is a one-time error, but if not, you might need to contact Microsoft.

    Error 0xc000007b is a difficult one to deal with sometimes, unfortunately.  Since I don't know what's going on with your system, it's best to start with some repairs and updates.  If you get an error at any point and can't complete a step, please stop there, take a screenshot of the error, and attach it to a reply.  For the repairs:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Restart your computer, and manually run any pending updates (even if you've done this before, the update tool might not have found them all).  Hit Windows key-i, select Update & Security, and click the button to check for updates.  If there are a number pending, it may take a few tries, with restarts in between, to run them all.

    Next, uninstall all your VC++ runtimes and download new ones from Microsoft.  Hit Windows key-i, select Apps, scroll down to Microsoft Visual C++ [year] Redistributables, click on each one starting with 2010, and click Uninstall.  Leave the earlier ones if you have them—Origin doesn't use them, but other apps you have on your computer might.

    You can download new copies directly from Microsoft.  If your computer is 64-bit, be sure to install both the x64 and x86 versions.

    2010 x64:  https://www.microsoft.com/en-us/download/details.aspx?id=13523

    2010 x86:  https://www.microsoft.com/en-us/download/details.aspx?id=8328

    2013:  https://www.microsoft.com/en-us/download/details.aspx?id=40784

    2015:  https://www.microsoft.com/en-us/download/details.aspx?id=48145

    Please also use these guides to clearing Origin's cache and uninstalling it "the hard way" to clear out all Origin-related files from your computer.

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

    Restart your computer, download the full Origin installer, and run it as an admin: right-click on the Origin download and select "Run as administrator."  This is a direct download link:

    http://download.dm.origin.com/origin/live/OriginSetup.exe

    If none of this helps, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,471 PostsLatest Activity: 2 hours ago