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Lizbliz892's avatar
Lizbliz892
10 years ago

Re: Video Card not Recognized

I figured out how to add the Sims4.exe file to my AMD graphics card.

However, now there's the Sims4.exe and Sims464.exe (something along those lines)

I added both to my list and changed the settings to maximum performance.

The game still continues to lag and freeze, on medium settings, but only in live mode.

Create a sim and world management runs perfectly, but not live mode any longer.

I looked up the compilation of graphics cards that the game can run on and mine is on the list for pretty good performance.

I still can't quite figure out what changed and how to get the game to run like it used to.

5 Replies

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    What settings are you playing on right now ? Did you try play around with those ?

    Also, can you try a fresh save for testing purposes to see if it's save game related ?

  • Lizbliz892's avatar
    Lizbliz892
    10 years ago

    I have played on High, Med, and Low.

    I'm not sure what you mean by a fresh save.

    I have uninstalled/reinstalled. Deleted all save files, started a new game. Several times.

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    did you get rid of your complete user folder or just the saves ?

  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    I checked around and there seems to be no how to for that laptop. Have you opened the device driver to see if there is a way to change it there? The switching of the graphics devices is done by the device driver. Your going to have to go to the Toshiba website and see if there are Windows 10 drivers for that model. I can not find how to set the switchable graphics in the laptop so I'm guessing it most be something obvious in the device driver. Right click on the desktop in an open area and see if you can open some video control panel. You may have to update the video driver from Toshiba support.

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