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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: why are all my sims 4 expansions pack and add on are missing?

@littlemetx21  Are you sure you're signed into the correct account?  Since Sims 4 is free now, it's easy to create a new account and add the game to your library without realizing it.  Please check your game library for the missing packs.  If they show up as unowned, i.e. you're being asked to buy them again, check the inbox of the email address you're using to sign in to see whether it contains any receipts for EA purchases.  If you don't find any, check your other email accounts as well.

If your content does show as owned but isn't loading in-game, please clear the cache for Origin or the EA App, whichever you're using:

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game: open your game library, right-click on the Sims 4 icon (Origin) or hover over the Sims 4 icon and click the three dots (EA App), and select Repair.  If this doesn't help either, and you're using the EA App, please reinstall Origin and try repairing and launching the game from there.

https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

And if you've bought any content from Steam, please let me know.

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  • Katylou43768's avatar
    Katylou43768
    3 years ago

    This looks like the issue I’m having! I’ve played sims over the years and decide to jump back in. Realized origin is no longer, so redownloaded through EA App on my windows pc. 
    my DLC all show up and “downloadable” but when I try to load there is an error. I cleared my cache and repaired the game. When I click on “manage add-ons” they are all listed, but say manage on steam. I don’t think I ever had a steam account though. Help! 
    I just created a steam account to see if there was a way to transfer content. But obviously the dlc wouldn’t be on the new account I just made? I should check my husband’s steam, maybe I accidentally used his? 

  • bppov's avatar
    bppov
    2 years ago

    Hi, I have the same issue, did you figure it out?

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi all,

    As this thread has gotten a bit older now, it's been locked to prevent necro-posting.

    If you're needing further help on this topic, please see the current main thread on this issue here: https://answers.ea.com/t5/PC/Sims-4-Packs-missing-from-EA-app/m-p/12225497#M242655 

    Don't "necropost." Reviving, updating or bumping old, outdated and irrelevant threads is not helpful for our community. It's best to check when the thread was created before you hit post, just to make sure it's not 2 years old for example.

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