Re: Won't let me play the sims 4

I still can't find that folder, any other options? Or another description on where to find it?

The folders are hidden. You need to unhide them first.

Just google for instructions how to unhide hidden Windows folders.

i tried to go to that drive or document but i couldnt find it i need help

I can not find that folder/file on my computer. What do I do now?

I don't know how to find the file. I have no clue how to delete it. I think I'm just going to uninstall and reinstall my game

Can you please give more specific steps as to how I access these folders?

I did all that but its still greyed out

The game or just the play button ?

How to make hidden files visible (put it back to how it was when your Sims 4 works again) 
Windows 7:  http://www.bleepingcomputer.com/tutorials/show-hidden-files-in-windows-7/
Windows 8:  http://blogs.msdn.com/b/zxue/archive/2012/03/08/win8-howto-19-show-hidden-files-folders-and-drives.aspx
Mac: http://ianlunn.co.uk/articles/quickly-showhide-hidden-files-mac-os-x-mavericks/

Game is grayed out:

The game is grayed out in Origin

First you need to check if your payment has gone through. Unless your order says fulfilled, you won't be able to download. If you have issues with your payment, you'll need to contact a game advisor.

• Log out and back in
• Delete the Origin Cache Files
• If you are on a mac, make sure you install bootcamp and Windows. This game does not work for mac.
• Check on the Status of your order to see if it has processed. If it still says processing, make sure your credit card info is up-to-date
• Restart Origin
• Reinstall Origin
• Start Origin as administrator
• Make sure Origin is online (click on the spoiler below to view an examplary screenshot)
  
  Spoiler

   

• Option in Origin Beta
• Make sure the game is updated by right-clicking on the game and choose Check for updates (if possible)

Souce: http://answers.ea.com/t5/The-Sims-4/FAQ-Serial-Codes-Game-Activation-and-Download-Issues/td-p/4228232

Play button is gray:

The Play button in Origin is gray

Make sure your game is updated to the newest version (see above). If that is the case and the play button is still gray, try the following things

• Restart Origin
• Right click on the Game in Origin and hit Repair Game
• Delete your Origin Cache files
• Log out and back in

Source: http://answers.ea.com/t5/The-Sims-4/FAQ-Installation-Updating-and-Startup-Issues/td-p/4276949

I played it just last night and it was working fine. Today the sims logo for the cd case on origin was whited out along with the play button. I followed the instructions posted but it still did not work for me. I don't understand; unless I did something wrong. 

Did you try restarting Origin ? Are you online ? Can you right-click on the game and choose check for updates or repair game ?

I Still Cant See The Folder, The Closest Thing I See Is LocalContent. 

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@smtrax01 wrote:

Is your Play button in Origin greyed out?  Sometimes this can be caused by corrupted local data and these need to be deleted. Please open this folder: C:\ProgramData\Origin\Llocal Data)\The Sims 4 and delete the content. After that the game should become active in Origin again and you should be able to click on Play again. 

Also note that the Local Data folder is set as hidden folder by default. If you can't see it you will make it visible first by clicking on Start - Control Panel (make sure that you have it set as view by category) - Appearance and Personalization and under Folder Option you should see Show hidden files and folders setting. Click on Show hidden files, folders and drives and you should be good to go :-)

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umm.. what files do i delete?! i got to the sims 4 files but what do i delete?

where do i do that i can

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@smtrax01 wrote:

Is your Play button in Origin greyed out?  Sometimes this can be caused by corrupted local data and these need to be deleted. Please open this folder: C:\ProgramData\Origin\Llocal Data)\The Sims 4 and delete the content. After that the game should become active in Origin again and you should be able to click on Play again. 

t find it

Will this delete all of the progress?

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@smtrax01 wrote:

Is your Play button in Origin greyed out?  Sometimes this can be caused by corrupted local data and these need to be deleted. Please open this folder: C:\ProgramData\Origin\Llocal Data)\The Sims 4 and delete the content. After that the game should become active in Origin again and you should be able to click on Play again. 

Also note that the Local Data folder is set as hidden folder by default. If you can't see it you will make it visible first by clicking on Start - Control Panel (make sure that you have it set as view by category) - Appearance and Personalization and under Folder Option you should see Show hidden files and folders setting. Click on Show hidden files, folders and drives and you should be good to go :-)

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No

To be on the save side, backup your user files though: http://sims4.crinrict.com/en/2014/09/backups/

Did uninstalling then reinstalling work?

ProgramData>Origin>LocalContent>The Sims 4

Try that.

how would i solve this problem on a mac?

For Mac Issues it's best if you make your own post in the Mac forum: http://answers.ea.com/t5/The-Sims-Mac/bd-p/The-Sims-Mac

Do read the stickies there first.

i done what you said but i dont know what to do once you click on show hidden files and folders. pleaseee help me🙂