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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

[READ FIRST] Unrecognized video card

The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database. You can confirm that your card is not recognized by reading the confi...
pc
pdent's avatar
pdent
4 years ago

Hey guys

I tried putting the SGR file into my configoverride folder as it looked like it had my graphics card in it (RTX 3060 ti) but after starting and quitting the game, my config file still says 'found: 0'

How can I fix it? Thanks!

  • pdent's avatar
    pdent
    4 years ago

    Nevermind, I ended up doing it manually and it worked. Only difference between what I had and what's on your sgr is the device is 2489. Not sure if that makes a difference of not!

    • puzzlezaddict's avatar
      puzzlezaddict
      Hero+
      4 years ago

      @pdent  Thanks, that's helpful.  I think the issue is that different revisions of the same card can have different device IDs; last I checked, there was only one ID for a 3060 ti, but that was a few months ago.  I guess it's time for me to go through the list again.

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