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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

[READ FIRST] Unrecognized video card

The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database. You can confirm that your card is not recognized by reading the confi...
pc
ravenhawk1990's avatar
ravenhawk1990
4 years ago

mine isnt recognised.

=== Graphics device info ===
Number: 0
Name (driver): Intel(R) UHD Graphics
Name (database): [Found: 0, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 4e71, Board: 15161025, Chipset: 0001
Driver: igdumdim64.dll, Version: 27.20.100.9079, GUID: D7B78E66-0D31-11CF-E250-7235BAC2D635
Driver version: 9079
Monitor: \\.\DISPLAY5
Texture memory: 487MB

crinrict's avatar
crinrict
Hero+
4 years ago
@ravenhawk1990 Could you post your complete DxDiag ? Bit unsure what settings fit your chip best.

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