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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

[READ FIRST] Unrecognized video card

The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database. You can confirm that your card is not recognized by reading the confi...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

@mollieah  The graphicscards.sgr file has to be somewhere since Sims 4 is installed on your computer.  If you chose a custom install location, look there.  You should also be able to see the install location within the EA App.

About The Sims 4 Technical Issues - PC

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