[READ FIRST] Unrecognized video card

The config.log file is up to date, so this is not the reason. I tried to delete options.ini but it never helped. Are there any other ways to fix it? maybe there is a problem with video driver? that in supported list there is 3080 mobile but mine is called 3080 latptop gpu? 

@pzxgarhb8c45  The important point is your GPU's device ID, which is in fact in the database.  (I checked when you first posted.)  The config file also confirms that your GPU is in the database.

The only other thing I can think of is that perhaps your laptop is switching to integrated graphics after the config file is generated but before the unrecognized card error is generated.  I haven't heard of this happening, at least not in connection with this particular error; I've never heard of a card showing as Found but the game showing the error.  But then the fact that you're seeing the error more than once is also unusual.

You should be able to see which GPU is active at the moment by opening the Task Manager, with the game in windowed mode but NOT minimized.  The TM's Performance tab will show usage of both the integrated chip and the 3080, and if the 3080 is running basically at zero, it's not being utilized.  Something low, around 10%, would be fine, especially in a menu.

Otherwise, do you use a third-party antivirus, and if so, which one?

When opening the game, I can't reach menu or something, just at the very start i catch the video card error. I followed your advice with task manager and looked at the external video card activity. It showed just 2 percent or something before I got error, after this it got down to zero. So the video card is active while opening the game. I implicitly defined in geforce control panel to launch sims 4 with external video card and that is why it must launch with it, but nevertheless it gives me the error. As for the antivirus, I don't use one, just integrated windows defender, that is why antivirus is not the case. Any other ideas why error shows?

@pzxgarhb8c45  I'm not totally sure, to be honest, but I'd like to see a dxdiag on this computer.  You can attach one to a post here.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

And just to be clear, can you play after you see the error message?  Do you specifically see "unrecognized video card," or do you see a different message, and if so, what does it say?

Of course, here it is. Answering your question, I can't play after I see this error because as soon as I close the error window the game proccess shuts down, and all I have to do is to close the dialog. 

@pzxgarhb8c45  The Unrecognized Graphics Card error doesn't cause the game to shut down, which is another reason why I'm wondering whether you have a slightly different error.  The Unrecognized error also says something like "card not in the database, your graphics options have been set as high as possible, etc."  But there's a separate "can't run with the video card in this system" error that does in fact shut down the game.

Regardless, your dxdiag has flagged the Intel graphics driver as not WHQL, and neither it nor the Nvidia driver is the one provided by your laptop's manufacturer.  So it's a good idea to clean-uninstall and reinstall the driver, and the Nvidia driver for good measure.  But first, please run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Here's how to uninstall and reinstall the drivers.

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can get copies of the appropriate drivers directly from Asus:

https://rog.asus.com/laptops/rog-strix/rog-strix-scar-17-2022-series/helpdesk_download/

You'll want the newest Nvidia driver, version 31.0.15.1640, and the newest Intel driver, version 31.0.101.3692.  The Nvidia driver is a little old but should be more than recent enough for Sims 4.  In case you're asked to confirm your BIOS version before the page loads, your dxdiag says it's G733ZS.  Asus is only offering Windows 11 drivers, from what I can see, but that's fine, these work equally well on 10.

The order of operations here is uninstall the Nvidia driver > uninstall the Intel driver > restart > install the Intel driver > restart > install the Nvidia driver.  Keep your computer offline the entire time so that Windows doesn't download what it thinks is an appropriate driver.

Once you're done, restart again and try to play.  If you still get the error, please post its exact text, or a translation of it if you're playing in Russian.

@puzzlezaddict I got back to thank you for your patience in writing such a detailed instruction for possible way of repairing the video card problem. That is finally working! But clean reinstall of drivers didn't help at once, and I checked the system with the commands you provided here. Suddenly I found out that there was a windows update waiting, and after I launched it finally helped me when finished. That's really great. And btw, after clean reinstall of video cards' drivers other old games which failed to launch because of the similar problem worked out. That is cool. Now everything, including Sims 4 works. Thank you so much again for your help

@pzxgarhb8c45  Glad to hear it, and thanks for letting me know.  I'm not surprised other older games were having trouble running as well, and it's great that this fixed the issue for those as well.