[READ FIRST] Unrecognized video card

@pzxgarhb8c45  The Unrecognized Graphics Card error doesn't cause the game to shut down, which is another reason why I'm wondering whether you have a slightly different error.  The Unrecognized error also says something like "card not in the database, your graphics options have been set as high as possible, etc."  But there's a separate "can't run with the video card in this system" error that does in fact shut down the game.

Regardless, your dxdiag has flagged the Intel graphics driver as not WHQL, and neither it nor the Nvidia driver is the one provided by your laptop's manufacturer.  So it's a good idea to clean-uninstall and reinstall the driver, and the Nvidia driver for good measure.  But first, please run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Here's how to uninstall and reinstall the drivers.

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

You can get copies of the appropriate drivers directly from Asus:

https://rog.asus.com/laptops/rog-strix/rog-strix-scar-17-2022-series/helpdesk_download/

You'll want the newest Nvidia driver, version 31.0.15.1640, and the newest Intel driver, version 31.0.101.3692.  The Nvidia driver is a little old but should be more than recent enough for Sims 4.  In case you're asked to confirm your BIOS version before the page loads, your dxdiag says it's G733ZS.  Asus is only offering Windows 11 drivers, from what I can see, but that's fine, these work equally well on 10.

The order of operations here is uninstall the Nvidia driver > uninstall the Intel driver > restart > install the Intel driver > restart > install the Nvidia driver.  Keep your computer offline the entire time so that Windows doesn't download what it thinks is an appropriate driver.

Once you're done, restart again and try to play.  If you still get the error, please post its exact text, or a translation of it if you're playing in Russian.