Forum Discussion

5 hours ago

Solved

Missing stuff

I downloaded an extension pack, two game packs, and a stuff pack. All four are purchased, and installed but none of them are showing up in my game. I got a pop-up for all four when I first opened the game after purchasing them and letting them install, but never got the items. I have since then repaired the game, uninstalled and reinstalled them, cleared the cache, and repaired the game again but nothing has worked. I can still play the game, but I would like the stuff I spent nearly $50 on.

puzzlezaddict
5 hours ago
fd7z3mbhrrva Please open Marketplace > My Collection and see whether your packs are deactivated. If they are, you can enable them with the Pack Selection button, then restart the game.

6 Replies

puzzlezaddict
Hero+
5 hours ago
fd7z3mbhrrva Please open Marketplace > My Collection and see whether your packs are deactivated. If they are, you can enable them with the Pack Selection button, then restart the game.
1800bighead
Rising Newcomer
4 hours ago
Am I only allowed go have 1 pack active a time? Every time I activate the others one deactivates or vice versa
mavavae
Newcomer
4 hours ago
i am having the same issue. after clearing cache now none of my packs are appearing in game.
puzzlezaddict
Hero+
4 hours ago
1800bighead You should be able to have all your content active at the same time, and it's very strange that activating one would deactivate another. Are you manually checking off the packs? Does it help to select all and disable, then select all and enable again? If not, try deleting UserSetting.ini, in Documents > Electronic Arts > The Sims 4, as this is the file that stores the pack selections.

mavavae Please see whether the packs are disabled under Marketplace > My Collection. If they don't appear there at all, clear the EA App's cache and repair the game (Sims 4 > Manage > Repair), then look under My Collection again.
psysora
Newcomer
2 hours ago
Same thing is happening to me. If i try to active one pack and even If NO other packs are selected it will still deactivate all of them but the only one I actually selected it will activate it. Currently the Marketplace has ensured that i cannot play the games i paid for it.
psysora
Newcomer
2 hours ago
Doing what you said made things worse. Now there is a mismatch of deactivated and activated expansion, packs, kits. No amount of selecting and deselecting is fixing it.

I tried all of that and none of it is working. If i make sure NO other ones are selected it will still deactivate all other ones while activating the only one that was selected. I tired everything you said and It did not work. Still stuck with it being deactivated and unable to activate without deactivate every other expansion pack. Yes I did make sure they were not selected.