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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

[READ FIRST] Unrecognized video card

The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database. You can confirm that your card is not recognized by reading the confi...
pc
jlna11's avatar
jlna11
2 years ago

Mine is not recognized. It is NVIDIA GeForce MX550.

NVIDIA GeForce MX550
Name (database): [Found: 0, Supported: 1]
Vendor: NVIDIA
Chipset: Vendor: 10de, Device: 1f9f, Board: 89f7103c, Chipset: 00a1
Driver: nvldumdx.dll, Version: 30.0.15.1278, GUID: D7B71E3E-5CDF-11CF-7277-F8A90EC2D335
Driver version: 1278
Monitor: \\.\DISPLAY1
Texture memory: 2006MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz

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