Forum Discussion

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

[READ FIRST] Unrecognized video card

The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database. You can confirm that your card is not recognized by reading the confi...
pc
enjoy34567's avatar
enjoy34567
Seasoned Newcomer
23 days ago

Number:          0
Name (driver):   Intel(R) UHD Graphics
Name (database):  [Found: 0, Supported: 1]
Vendor:          Intel
Chipset:         Vendor: 8086, Device: 46a3, Board: 16161025, Chipset: 000c
Driver:          igdumdim64.dll, Version: 32.0.101.6913, GUID: D7B78E66-05E3-11CF-9468-7336A3C2ED35
Driver version:  6913
Monitor:         \\.\DISPLAY6
Texture memory:  2011MB
Vertex program:  3.0
Pixel program:   3.0
Hardware TnL:    1
Opt. features:   +sab +a8l8 +rgba16f !r32f +bc4 +bc5 -rawz +intz
=== 

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.52,457 PostsLatest Activity: 16 minutes ago