I have email proof that I have bought these packs; and I have played them all, but Cottage Living and Enchanted By Nature are showing as unavailable in the pack selection menu. Does anyone know what I can do about this?
DragonPIays Do the packs show as owned in the EA App, under Sims 4 > Manage > Manage add-ons? And where did you originally buy them: from EA, from Steam, or from some third party?
Hi, sorry, I've just seen this! They do show as owned, along with all the other packs. But Enchanted By Nature (and Fairy Garden) and Cottage Living do not have the option to uninstall. These were bought from EA.
DragonPIays Please post a screenshot or two of the packs showing as present but not available to uninstall. And check the status of the purchase. Go to ea.com, sign in, open Account Settings > Payment & Wallet > Order History, find the details for this purchase, and list the status of the transaction: Completed, Processing, or Failed.
Hi puzzlezaddict attached are screenshots of all packs, working and not working, and a screenshot of the transaction list. The transactions say completed. The only one that failed was Seasons which did work eventually and is currently playable.
DragonPIays Please run searches for these two packs. Open a File Explorer window, click This PC in the left panel, and enter EP11 (this is Cottage Living) in the search field in the upper-right corner. Wait for the search to finish, then make sure the full file path is showing under each result. If it's not, expand the window sideways as necessary. Take a screenshot using Windows key-shift-S and attach it to a reply here. Repeat for EP19 , which is Enchanted by Nature.
You should see at least three folders for each one, plus some world files that contain data for the included neighborhoods. If you don't, either the packs aren't actually installed or the search isn't finished yet.
