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puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

[READ FIRST] Unrecognized video card

The unrecognized video card error appears when the graphics card that is running Sims 4 is not in the game’s database. You can confirm that your card is not recognized by reading the confi...
pc
Yamimi's avatar
Yamimi
Seasoned Rookie
7 months ago

I am having this same problem. I tried this and it didnt work. Here is my information.

Name (driver):   NVIDIA GeForce RTX 4060
Name (database):  [Found: 0, Supported: 1]
Vendor:          NVIDIA
Chipset:         Vendor: 10de, Device: 2882, Board: 51621028, Chipset: 00a1
Driver:          , Version: 32.0.15.7700, GUID: B7FAC905-5EAF-11F0-93CF-E5BADB26C188
Driver version:  7700
Monitor:         \\.\DISPLAY1
Texture memory:  7957MB

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