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Rzeznik_z11's avatar
6 years ago

Recover game from lost account

Hi

I have got some problem with my SIMS4. 

One year ago i have registered a game on my account. Some person remove origin from this computer with all the settings. 

How can I install this game one more time?

I have no idea about aonnected account with this game.

Can someone help me with this issue?

Thank you.

1 Reply

  • @Rzeznik_z11  Normally, you'd just need to install Origin again, login to the same account that you used to install Sims 4 last year, and open your Origin game library.  Sims 4 should still be there; you can click on it and download it again, for free.

    If you don't know what account you used a year ago, you can enter any email address you have into the sign in window and select "Forgot your password?"  Any address that's linked with an Origin account will receive a password recovery email.

    There's no way to transfer the game to a new account, so if you can't recover your old account, then you'll need to ask EA customer support for help.

    https://help.ea.com/en/contact-us/

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