Forum Discussion

Anonymous's avatar
Anonymous
9 years ago

Red X in profile lots

Hello!

I have been having an issue where in my profile one of the lot pictures will have a red X and whenever I try to click on it I will get a window pop up that says "Could not locate this item."

I have tried looking through Google and multiple other helpful websites, looked through well over a dozen websites, tried many different tricks to get rid of the red X JUST so I could remove that lot from my profile.

Tricks I have tried:

  • Restarting game
  • Restarting computer
  • Searching for the lost/corrupted file
  • Emptying my entire Tray folder in My Documents
  • Tried to re-add the lot to the profile/gallery in the hope of 'overwriting'

I just want to get rid of that red X from my profile, I know other websites are saying it is not possible, but I am hoping someone here can help me. Thank you in advance!

13 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    I checked my profile upon reading this reply, and the red X seems to still be there, where it was before.

    I am willing to take a new screen shot if it helps, but really it will end up looking like the first I sent. 😇

  • SimQARobo's avatar
    SimQARobo
    Icon for EA Staff rankEA Staff
    9 years ago

    OK so the hide didn't work.  ☹️

    We'll look into it some more.

  • Anonymous's avatar
    Anonymous
    9 years ago

    Thanks again, and if there is anything I can do to help figure this out from my end, please let me know! I'll do what I can. 🙂