Red Xs where files should be

@MsTeddybear1

Thank you for sharing photos of the issue. I did some searching and found some troubleshooting tips that should help.

1. Move the mods folder, clear the game cache and delete the localthumbcache.package from the Sims 4 folder to help with troubleshooting.

How to Delete Cache Files
https://sims4.crinrict.com/en/2014/09/delete-cache-files/

Launch the game again to test, try a new save without the mods folder. If it loads okay, it may be that some of the mods/cc have become outdated.

2. Repair the Sims 4 game. In Origin > Game Library - right-click on Sims 4 and select Repair. - To make sure the install files and such are in working

order.

3. Sims 4 factory reset
Move or rename your current Sims 4 folder to Sims4Backup. Launch the game and play the game.

If it's not working, don't save. However, if everything is playing okay then start putting the files back. (list of files and folders below).

- Options.ini (User game settings)
- Tray Folder (Sims/Houses/Commercial lots and rooms)
- Screenshots/Videos/Custom music
- Rest of the save games, if any.
(leave out slot_00000001.save which is the autosave. It is not used

anymore.)
- Custom content like clothing, hair, skins, and makeup
- Mods (Put these back one by one to make sure they all still work)

If you have mods or custom content that have become out of date, try fixing it by the 50/50 method:

1. Move all the mods and cc out into a temporary folder on the desktop.
2. Move a few files back at a time. Load the game to make sure it loads and everything is good.
3. Delete the localthumbcache.package from the Sims 4 folder.
4. Repeat steps 1 - 3 till there is no more files to check.

** While your testing, don't save the game. If you find any problems, delete the mod or custom content file.

How To Find Problem Mods and CC
http://simswiki.info/wiki.php?title=Game_Help:TS4_Finding_Problem_Custom_Content

@MsTeddybear1

If I remember correctly, you mentioned that you couldn't play Sims 3 either?

Try these troubleshooting tips:

1. Repair Game:
In Origin > Game Library - right-click on Sims 3 and select Repair. - To make sure the install files and such are in working order.

2. Clear the game cache:

From inside the Sims 3 folder [\Documents\Electronic Arts\The Sims 3] delete these files: (These will be regenerated next time you play.)

CASPartCache.package; compositorCache.package; DeviceConfig.log; scriptCache.package; simCompositorCache.package; Sims3LauncherLogFile.log; Sims3Logs.xml; and socialCache.package

3. Sims 3 Factory Reset

Move or rename your current Sims 3 folder to Sims3Backup. Launch the game and play a new save. If it's not working, don't save.

However, if everything is playing okay then start putting the files back. (list of files and folders below).

-- Folders:

- DCCache Contains all installed Custom Content/Exchange/Store items that you installed through the Launcher.
- Downloads and Exports - Files you want to save = Sims/houses/commercial lots/store content
- Saves - Game File Saves
- SavedSims - Raw Sim people Files that you'll find in the Sim Bin
- Screenshots - Photos taken in-game using the C key.
- Recorded Videos - Videos taken in-game using the V key.
- Mods - Game mods and custom content

-- Files:

* Options.ini - Video and game options
* userPresets.package - Saved patterns/textures/colors

curseforge

Hey there,

This thread is quite old and is being locked here to avoid further necroposting.

If you're experiencing a similar issue please feel free to start a new thread if you're unable to find a more recent topic on the subject, thanks.