Forum Discussion

Anonymous's avatar
Anonymous
10 years ago
Solved

redeem code already used

i bought Sims 4 recently and unfortunately lost my origin account connected to the Sims i am now unable to redeem  the code that comes with the game. Is there any way i get get the Sims back without ...
  • crinrict's avatar
    10 years ago

    Contact a game advisor They should be able to help you recover your old account

    Game advisors can be found through live chat or call-back

    1. https://help.ea.com/en/contact-us/ 
    2. Click on the orange NEXT button
    3. Select a platform
    4. Click on the orange NEXT button
    5. Select a topic and describe your problem in a few words
    6. Click on the orange NEXT button
    7. Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back

    In Details here: How to contact a Game Advisor using the new EA Help page