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vagabisshh's avatar
vagabisshh
5 years ago
Solved

Refund - where can I get one?

Unfortunately I'm forced to ask for a refund of the game pack Ecological Life which I've purchased today. After purchasing and downloading the expansion pack it didn't show up in my game, tried every...
missing content
  • puzzlezaddict's avatar
    puzzlezaddict
    5 years ago

    @vagabisshh  While Sims 4 packs are considered DLC and thus not generally eligible for a refund, EA customer support often makes exceptions in this case.  Your best bet is to request a live chat and explain that your computer can't run the standard version of Sims 4 and therefore can't run Eco Lifestyle either.

    https://help.ea.com/en/contact-us/

    If you don't see the live chat option, try changing your location (in the upper right corner of the page) to U.S. or U.K.

puzzlezaddict's avatar
puzzlezaddict
Hero+
5 years ago

@vagabisshh  While Sims 4 packs are considered DLC and thus not generally eligible for a refund, EA customer support often makes exceptions in this case.  Your best bet is to request a live chat and explain that your computer can't run the standard version of Sims 4 and therefore can't run Eco Lifestyle either.

https://help.ea.com/en/contact-us/

If you don't see the live chat option, try changing your location (in the upper right corner of the page) to U.S. or U.K.

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