5 years ago
Refund - where can I get one?
Unfortunately I'm forced to ask for a refund of the game pack Ecological Life which I've purchased today. After purchasing and downloading the expansion pack it didn't show up in my game, tried every...
- 5 years ago
@vagabisshh While Sims 4 packs are considered DLC and thus not generally eligible for a refund, EA customer support often makes exceptions in this case. Your best bet is to request a live chat and explain that your computer can't run the standard version of Sims 4 and therefore can't run Eco Lifestyle either.
https://help.ea.com/en/contact-us/
If you don't see the live chat option, try changing your location (in the upper right corner of the page) to U.S. or U.K.