Forum Discussion

taeddiez's avatar
5 years ago

Repairing Broke My Game

Hello!

Originally I thought the issues I had with TS4 were my mods, so I removed the mods that I have. I couldn't get past the first loading screen. I made sure that my game was updated and I even did a game repair. It still did not past. I never played the game in windowed and it appears windowed all the time. I tried the uninstall/reinstall method and it did not work. I am not going to clean boot my entire computer just because TS4 doesn't want to work (I have other games and documents on my PC). It has been really frustrating, because my original issue was that my Sims would just freeze in one place and stay there forever. Now, I cannot even go through the starting menu.

Device specs:

Processor: AMD Ryzen 7 4800H with Radeon Graphics 2.90 GHz

Installed RAM: 16 GB (15.4 GB usable)

System type: 64-bit operating system, x64-based processor

(I own a ASUS TUF and I own Snowy Escape)

3 Replies

  • @taeddiez  Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  (This folder often doesn't get removed when the game is uninstalled.)  When you launch the game, a clean folder will spawn with no content.  Don't add anything to the folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit.  Let me know either way.

    If you can't play in a clean folder, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • taeddiez's avatar
    taeddiez
    5 years ago

    Thank you so much it is working! May I know if it was the folder itself that was the issue?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @taeddiez  It's most likely some file within the folder; occasionally it's one of the subfolders itself, e.g. the saves folder is corrupt but the save inside are fine.  You can move your existing content to the new folder in batches, testing each time; any batch that causes an issue needs to be split and tested again until you find the problem.  Here's a list of everything inside your user folder:

    https://sims4.crinrict.com/eng/2014/09/user-files-explained/

    You'll notice that many of the files don't need to be put back and will regenerate as necessary, and in those cases you can just let the game use its new copies.