Required update will not download; Sims 4
- 2 years ago
@pigbiter The fastest fix here, and possibly the only one, would be to reinstall the game. If your computer has the space, I'd suggest renaming the existing program files rather than removing them. First, open the EA App, select Sims 3, then Manage > View properties, and you'll see the install location:
Close the EA App and kill the EABackgroundService in the Task Manager. Open that file path and rename the Sims 4 folder. Then restart your computer and create a new folder on the root level of the drive of your choice. For example, C:\Games is fine, but not C:\Program Files\Games. Open the App and download Sims 4 to this folder.
If this works, you can simply delete the old Sims 4 folder. If it doesn't work, close the EA App and kill the EABackgroundService, then copy the files from the old (renamed) Sims 4 folder to the new one. Try again to download; the App may verify the presence of the existing files and only download whatever is necessary for the update. Hopefully.
If you use a third-party antivirus, please leave it disabled while trying to reinstall Sims 4, and don't reenable it until you've tested the game once. As long as you don't do anything else at the same time, your computer should be safe.