[RESOLVED] - Sims 4 Horse ranch won’t install

Hey,

My expansion pack is still not downloading. It would be very nice if you could take a look on my problem! My report ID is 

fd94e4cd-8d40-401e-b391-2b99cdff4abe.

The expansion pack that is not downloading is the eco-lifestyle one

I still experience Sims 4 Horse Ranch not showing up in Game Library, but showing as owned in game.
EA app is up to date and cashe is cleared.
My error report ID: 

72800fe7-8ac7-458f-af83-5463be5e6fc4

It was physically through a Danish retailer, so I guess third party?

Horse Ranch is still not downloading for me.

9e685d23-b841-4ae5-aad1-ed6ae048e4ad

hello i still cant download it. report id 

0fea940e-f84f-4ae7-aca1-66ddd35620a7

After 3 days it suddenly works! I did nothing today, it just finally showed up in my game library.

My horse ranch still wont instal

My report id is d166c4ed-6516-4a39-9d8e-0c6d55caf53b

Hello ^^

I’ve purchased the Horse Ranch Expansion pack for my Xbox copy of The Sims 4. It tells me the world is not installed. I checked my game and it’s add-ons but it says that Horse Ranch doesn’t need to be installed, even though I purchased it so it can be installed and used. I’d like some help with this if possible ^^ Thanks!

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@EA_Cade wrote:

Hey all,

Some backend changes were made last night that should help resolve this issue for all affected users. If you are still unable to download Horse Ranch at this time please let me know below so we can take a look. Please remember to also post an EA Error Report ID as they greatly aid us in determining the root cause of these issues. 

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It did not resolve the issue.

It has been one month since release and I still cannot play any of my Sims games because the game is missing features on top of Horse Ranch not installing. This is over $1000 spent on a game that I have not been able to play for an entire month. This is unacceptable.

My card was charged and the transaction went through right away. No funds were ever hanging in question. This was not the fault of myself or my bank. This is unacceptable.

The order says processing, with no way to cancel. Again, funds were fully taken from me at the time of purchase. This is not the fault of myself or my bank.

I have done everything EA has asked of me. None of it works. 

I have done every workaround suggested by users. None of it works.

I have completely removed mods and CC from my computer. Did not matter.

I have repaired the game. 

I have cleared the cache/repaired EA App. 

I have made sure everything on my computer is up to date, as well as the EA App.

I am doing everything exactly as I am supposed to and nothing works. 

I requested a refund FIVE times during the 14-day "Great Game Guarantee" and was refused. On the sixth attempt, my ticket was deleted and completely ignored. EA stopped allowing users to chat with help if it had to do with the Sims. I reported this to the Better Business Bureau and EA responded with, "User has talked to EA help and the issue is resolved.", which is a flat-out lie. That is astoundingly unacceptable and has guaranteed my relationship with EA is coming to an end - I cannot justify spending any further money with EA, no matter what packs or games come in the future. It is blatant disrespect for customers.

Error report: 

2e8d45a2-dc13-4aa4-96c1-11db1789a39a

ETA: I purchased directly from EA App.

Please inform us what EA is going to do to make up for this. Many users are/were affected and we have hardly even received an actual apology. We have been hanging for a month with no resolution. This has to be properly addressed.

I am still having this same issue, it won’t install 

Hey, Iv purchased the ranch game through cd keys 4 weeks ago and im having the same problem.  

One of my friends have same issue, she made a case on EA Help, her case number is 152850681, they closed the case marked as fixed, but it's not fixed.. Can something be done?? 

Thanks for that information @madameblackwood 

You'll need to reach out to an advisor at http://bit.ly/EA_Contact_Us for further information on this as an account issue needs to be resolved in this instance.

@bonnbeee it looks like you may have purchased the expansion on the wrong account, do you see the purchase here?

@lburgerbun, @Cikkcakk74 @PH1623 @Rachy0298  are your orders marked as Completed here? If not, please reach out to an advisor at http://bit.ly/EA_Contact_Us so we can assist further. 

@NeutralGrey547 you'll want to check yourMicrosoft billing history to make sure the charge went through, if you see an issue on that page you'll need to speak with their support teams as we have no visibility into purchases made on PlayStation or Xbox I'm afraid. 

@squichykraken are you still seeing this issue now? I'm not seeing any issues with your account but it looks like our support team may have resolved this issue for you.

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@EA_Cade wrote:

Thanks for that information @madameblackwood 

You'll need to reach out to an advisor at http://bit.ly/EA_Contact_Us for further information on this as an account issue needs to be resolved in this instance.

@bonnbeee it looks like you may have purchased the expansion on the wrong account, do you see the purchase here?

@lburgerbun, @Cikkcakk74 @PH1623 @Rachy0298  are your orders marked as Completed here? If not, please reach out to an advisor at http://bit.ly/EA_Contact_Us so we can assist further. 

@NeutralGrey547 you'll want to check yourMicrosoft billing history to make sure the charge went through, if you see an issue on that page you'll need to speak with their support teams as we have no visibility into purchases made on PlayStation or Xbox I'm afraid. 

@squichykraken are you still seeing this issue now? I'm not seeing any issues with your account but it looks like our support team may have resolved this issue for you.

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I have reached out to advisors at this link SIX times so far and none of them have helped me. The sixth time, I was completely ignored and my entire case/ticket was deleted.

What about everything else I stated in my post? Not going to address that? 

I purchase the game through third party , it says the payment is failed in my customer portal and I can't cancel anything. What about that?

I have the same problem. This is my code 

f935bed9-9e44-45e9-8d99-2c6093d7f144

f935bed9-9e44-45e9-8d99-2c6093d7f144

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@EA_Cade wrote:

Thanks for that information @madameblackwood 

You'll need to reach out to an advisor at http://bit.ly/EA_Contact_Us for further information on this as an account issue needs to be resolved in this instance.

@bonnbeee it looks like you may have purchased the expansion on the wrong account, do you see the purchase here?

@lburgerbun, @Cikkcakk74 @PH1623 @Rachy0298  are your orders marked as Completed here? If not, please reach out to an advisor at http://bit.ly/EA_Contact_Us so we can assist further. 

@NeutralGrey547 you'll want to check yourMicrosoft billing history to make sure the charge went through, if you see an issue on that page you'll need to speak with their support teams as we have no visibility into purchases made on PlayStation or Xbox I'm afraid. 

@squichykraken are you still seeing this issue now? I'm not seeing any issues with your account but it looks like our support team may have resolved this issue for you.

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Just want to update you again. You told me to create a SEVENTH ticket about this issue. Well, I tried to. And your system has a bug that keeps telling me I need to take action, but then when I look at the case, there is nothing for me to do. Yet it still tells me I need to "resume" the case in order to get help. When I click on resume, it just takes me to another page of the case and then keeps giving me this notice. OH MY GOSH! EA! Get your act together!

@EA_Cade  

f935bed9-9e44-45e9-8d99-2c6093d7f144