Forum Discussion

bananaemilk's avatar
bananaemilk
5 years ago
Solved

[RESOLVED] Kits/SP: Kit won't Download/wants to buy again/ Content Gone

Heya! Just got off of web chat from EA, their support was awesome however it didn't work. I was wondering whether anybody here (EA official or not) could offer further support as the webchat fun...
pc
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi everyone!

    The issue with the Kits should be fixed now. If you haven't yet had a chance to check, please see if you can download the Kits you purchased. They should now be available for you. 

    /Kent

bananaemilk's avatar
bananaemilk
5 years ago
Mini Update: Downloaded EA Desktop, says I can download the kit there however after I press it, it gives me an error that the action can't be completed.

Conclusion: it's on EA's side, not mine. 🙂
crinrict's avatar
crinrict
Hero+
5 years ago
@bananaemilk Thanks for testing.

Forwarded this to EA
    • SimQARobo's avatar
      SimQARobo
      Icon for EA Staff rankEA Staff
      5 years ago

      Hello @bananaemilk 

      The team is looking into this.  Apologies for the inconvenience.

      • FemkeSi's avatar
        FemkeSi
        5 years ago

        I'm having the same issue. purchased the throwback fit kit and downloaded it. I then gave a sim some of the clothes for her outfit. Restarted the game some days later and the clothes are gone. I still have the email and purchase history where it says I paid for this kit, but now in game and on origin it says I do not own it and doesn't show up in the game anymore. 

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