Forum Discussion

bananaemilk's avatar
bananaemilk
5 years ago
Solved

[RESOLVED] Kits/SP: Kit won't Download/wants to buy again/ Content Gone

Heya! Just got off of web chat from EA, their support was awesome however it didn't work. I was wondering whether anybody here (EA official or not) could offer further support as the webchat fun...
pc
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi everyone!

    The issue with the Kits should be fixed now. If you haven't yet had a chance to check, please see if you can download the Kits you purchased. They should now be available for you. 

    /Kent

simminchillin's avatar
simminchillin
Seasoned Veteran
5 years ago

Lots of people are experiencing this issue - my entire Twitter timeline is basically people sharing the exact same problem. I’m sure it will be noticed by EA and fixed very soon. Hang in there! ❤️

Catwho30's avatar
Catwho30
5 years ago

I paid for and downloaded all 3 kits and I had a game going. I came back today to play some more and came to find out that the kits were removed because they said I didn't own them. I went into my paypal account and found that I was double billed for them and one payment is pending. Not sure how to fix this. I'm not to happy about this.

  • crinrict's avatar
    crinrict
    Hero+
    5 years ago
    @Catwho30 I merged your post (with several others).

    For payment issues you need to contact support.
    • cmarieduehr's avatar
      cmarieduehr
      5 years ago

      This is not resolved and is still and issue

      • SimQARobo's avatar
        SimQARobo
        Icon for EA Staff rankEA Staff
        5 years ago

        @cmarieduehr 

        Have you tried the steps in my post above?

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