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EsuMiwa7's avatar
EsuMiwa7
5 years ago

S4 -White screen on start; game fails to load

I updated my game last night. Now all i get is a white screen and i am forced to "switch user" to get control of my desktop.  I have uninstalled, reinstalled and repaired twice in one day. I have no ...
pc
EsuMiwa7's avatar
EsuMiwa7
5 years ago

Origin in game is off.

I am not wiping my system for one game that won't load.  The issues is sims 4, not my window install.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @EsuMiwa7  A clean boot doesn't wipe anything.  It simply tells Windows not to start the services you disable.  You can reenable them the same way, checking boxes instead of unchecking them.

    Please try the clean boot and let me know whether you can play.

    • EsuMiwa7's avatar
      EsuMiwa7
      5 years ago

      @puzzlezaddict well, i was wrong on the clean boot.  I did not know that was a thing.  I will be using that in the future.

      But.

      Same thing happened just a white screen on launch and i have to "switch user" via C+A+D to get my desktop back.

      So. I am back to stumped.

      Esumiwa

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        5 years ago

        @EsuMiwa7  Are you still testing with a clean Sims 4 user folder in place?  (As in, keep your existing folder out of Documents\Electronic Arts and let the game generate a new one when you launch it.)  If not, please do so going forward, at least until the game is working again.

        Try playing while your computer is completely offline.  You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.

        If that doesn't help, please look for any related errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes.  You'll see a list of errors and updates, with a column for each day.  (Today is all the way on the right.)

        For any errors that happen when you most recently tried to launch the game, click "View technical details," then copy the information and paste it into a reply here.  Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two.  The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.

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