S4 -White screen on start; game fails to load
I updated my game last night. Now all i get is a white screen and i am forced to "switch user" to get control of my desktop. I have uninstalled, reinstalled and repaired twice in one day. I have no ...
Forum Discussion
@EsuMiwa7 Are you still testing with a clean Sims 4 user folder in place? (As in, keep your existing folder out of Documents\Electronic Arts and let the game generate a new one when you launch it.) If not, please do so going forward, at least until the game is working again.
Try playing while your computer is completely offline. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before launching the game.
If that doesn't help, please look for any related errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes. You'll see a list of errors and updates, with a column for each day. (Today is all the way on the right.)
For any errors that happen when you most recently tried to launch the game, click "View technical details," then copy the information and paste it into a reply here. Sometimes the Reliability Monitor doesn't update right away, so if you don't see any related errors, be sure to check back an hour or two. The timestamp on the initial chart can also be off by up to an hour, so that's not an entirely reliable metric, but the one within the technical details should be accurate.
EA help, which takes hours, had me create a new account and the game ran fine.
thoughts?
@EsuMiwa7 There are a few different reasons why a new user account might help. One is that a new account means new user files; this should have been addressed by the new Sims 4 user folder, but it may not have been if you put back some of your existing content. Or if OneDrive is syncing the contents of Documents with cloud storage, it could have redownloaded your old content even after removing it.
Having OneDrive set to auto-sync could also cause problems all by itself, so if you have it enabled in the old user account but not the new one, that's a good place to start.
Finally, the permissions on your Documents directory, or any folder within it, could be borked; again, a new user account means new user folders, and by extension newly applied default permissions on those folders. If you're comfortable with the takeown /F command, you could try it, or you could go looking for anomalies either in the folders' permissions or in your antivirus settings.
Community Highlights
- EA_Cade9 months ago
Community Manager
