Forum Discussion

EsuMiwa7's avatar
5 years ago

S4 -White screen on start; game fails to load

I updated my game last night. Now all i get is a white screen and i am forced to "switch user" to get control of my desktop.  I have uninstalled, reinstalled and repaired twice in one day. I have no mods. I also did the backup folder rename and restart and i still get a white screen. I paid 50 bucks to get the last three expansion packs/stuff and now i cannot play the game at all.  I have attached my dxdiag.txt file

27 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @EsuMiwa7  I didn't see your newest post before replying.  And yes, that would do it.  Try using this tutorial to move the Documents directory:

    https://www.tenforums.com/tutorials/74952-move-location-documents-folder-windows-10-a.html

    The guide may also help you reverse whatever changes you made, although I don't know what you did either.

    @EsuMiwa7  Okay, that's interesting information.  I'm running out of ideas though.  Do you happen to have Windows set to compress files to save disk space?  That could cause this kind of issue—the game can't properly use some of the compressed files.

    Other than that, I can't think of anything else.  If you want me to keep looking, I'll do so, but you may want to play in the new user account in the meantime.

  • EsuMiwa7's avatar
    EsuMiwa7
    5 years ago

    I will try your method. at worst i will switch to the new account and not mess around with stuff I dont know about..lol.  I will let you know

  • EsuMiwa7's avatar
    EsuMiwa7
    5 years ago

    Question should I move the current D:\ to  c:\users\esumiwa\documents?

    "documents" being a folder

  • Well. I received this error on the move: Failed to build the list of regular subdirectories under d:\system volume information:, access is denied

  • EsuMiwa7's avatar
    EsuMiwa7
    5 years ago

    @puzzlezaddict  I think at this point I will switch to the new account and work from there, i obviously made a mess of things.  its easier with as much time as i have spent on resolving this issue, that switching over is the better option. I feel like we will be chasing bugs for far too long.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @EsuMiwa7  That's an understandable decision.  The problem can be fixed if you want, but I think the only good way at this point would be to edit your computer's registry, and I'd have to look up and double-check the edits before posting anything, because one typo with a registry edit could brick your computer completely.  If you're interested, let me know, and I'll be super careful and ask someone to check my work, just to be extra safe.

  • EsuMiwa7's avatar
    EsuMiwa7
    5 years ago

    @puzzlezaddict No, I will transfer over to the other account.  I may have messed around too much and when it comes to registry stuff, I dont have the knowledge or the skills and, as you said, one mistake and *poof* bricked system.  not worth the risk when i can simply move over to the other account.  Which i am currently doing and everything is running smoothly so far. One more game to check and i am set.  Having the otehr account available to export settings from etc is making things easier

    100% over the top thank you for helping me through all of this. Hey, at least i learned a few things along the way!