The new sale pop ups that show when you open the game are causing my game to crash and freeze my computer. The only way to get out, is to force restart my computer. Is there some way to opt out of these? It's literally made my game unplayable.
Please post a DxDiag. https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file directly to your answer.
Please find requested file attached.
@sriccio Do the pop-ups actually freeze your computer, or can you just not close them? Try hitting crtl-alt-delete and see whether you can bring up the Task Manager. If you can, the computer isn't truly frozen, although the game may be. Please let me know whether Sims 4 is still responding.
If you can't bring up the Task Manager, please look for entries in the Reliability Monitor right after you have to force restart your computer. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day; today is all the way on the right. Look for the most recent entry or entries, click "View technical details," copy the information into a text document (Notepad works fine), and attach it to a post.
The timestamps in the initial chart may be a bit inaccurate, so please include any reports from within an hour or two of the forced restart. If you don't see anything though, that's also good information to have.
