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meriemsdi's avatar
meriemsdi
New Novice
6 days ago
Solved

Save and play button

Hello, i have a problem after creating a new household and pressing the button save and play the screen freeze and nothing happens after that i cant even exit the game without using the X on the top ...
crashing
  • puzzlezaddict's avatar
    puzzlezaddict
    6 days ago

    meriemsdi​  That's fine and what it should be.  So please check your antivirus program for any recent actions involving Sims 4.  Even Windows Defender can be an issue.  Yesterday's problem notwithstanding (and it was fixed about 10 hours ago with an emergency patch), Defender's Controlled Folder Access can block the game from writing to Documents, which would prevent you from saving the sim you made.  Here's how to check CFA settings:

    https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 days ago

meriemsdi​  That's fine and what it should be.  So please check your antivirus program for any recent actions involving Sims 4.  Even Windows Defender can be an issue.  Yesterday's problem notwithstanding (and it was fixed about 10 hours ago with an emergency patch), Defender's Controlled Folder Access can block the game from writing to Documents, which would prevent you from saving the sim you made.  Here's how to check CFA settings:

https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html

  • meriemsdi's avatar
    meriemsdi
    New Novice
    6 days ago

    I don’t really understand so i should go on Allow an app through Controlled folder access and add the sims 4 ? 
    if yes i should just add the file sims 4?

  • meriemsdi's avatar
    meriemsdi
    New Novice
    6 days ago

    I tried it and it worked thank you so much 💗

    hope it works for the other person too

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