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sleepynsnacky's avatar
sleepynsnacky
New Novice
9 months ago
Solved

Save file stuck endlessly loading after 10.22 update

The first time I get attached to a save and I break it! I've tried all the regular things, clearing the cache, repairing the game, and the things I've read here in other threads. I've tried to recover it in every way I know how. The save file I'm concerned about works fine in CAS and in build, but when trying to play live mode, it gets stuck on the blue loading screen indefinitely. I tested with a new file and that one works fine. I ran a dxdiag and attached that file here. I'm not particularly tech savvy, and this is my first really big update after starting to use mods, so I really appreciate any and all help.

pc

8 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    @sleepynsnacky  Thanks for the dxdiag, which crashed while running.  This could be a random glitch, but regardless, please run a couple of basic checks of your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

    For the Sims 4 issue, does it help to remove your Mods folder?  Please try it if you haven't already and if there's anything inside the folder aside from Resource.cfg.

    If that doesn't help, please open Documents > Electronic Arts > The Sims 4 and delete any lastexception files you have.  Try again to load the save and see whether you get a new LE.  If you do, please attach it to a reply here.  You'll need to delete the first line of the LE in order for it to upload properly.

  • sleepynsnacky's avatar
    sleepynsnacky
    New Novice
    9 months ago

    Removing the mod file does not make any difference. The save file will open into the manage world screen but when I hit play, it gets stuck on the loading screen. I removed all the old lastexception files and did not get a new one when trying to load the save. I attached a screenshot of the message I received after running the scannow. Should I try to do another dxdiag to attach? Thank you!

  • sleepynsnacky's avatar
    sleepynsnacky
    New Novice
    9 months ago
    @puzzlezaddict I thought I replied to your recomendations, but I think it replied to my op instead, my bad. I did what you suggested and attached a screenshot of the message I got after running scannow
  • sleepynsnacky's avatar
    sleepynsnacky
    New Novice
    9 months ago
    @puzzlezaddict sorry for a billion replies but while I was looking to organize my mods folder, I found a separate sims folder buried somewhere. It shows that there Was an LE from when I tried opening the save today. Should I just copy paste that line of code that shows when opening the LE file? (minus the first line)
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    @sleepynsnacky  Sure, you can copy and paste the text of the LE into a reply; please use a spoiler tag in that case.  Deleting the first line is only required if you attach the LE as a text file, and you can only attach the file if you use Reply, not Quick Reply.

    Don't worry about which post you reply to.  I'll see your reply regardless.

  • sleepynsnacky's avatar
    sleepynsnacky
    New Novice
    9 months ago
    Spoiler
    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>a9013b042057c1666722a813</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-10-30 17:48:36</createtime><buildsignature>Local.Unknown.Unknown.1.110.265.1030-1.200.000.641.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1111</categoryid><desyncid>a9013b042057c1666722a813</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0xcdf3a7b2' (KeyError: 'Object not found: 0xcdf3a7b2')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 509, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1705, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1345, in on_update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 738, in on_hit_their_marks&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1130, in _set_zone_state&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1200, in send_all_milestones_update_to_client&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1111, in _get_milestone_update_msg&#13;&#10;KeyError: 'Object not found: 0xcdf3a7b2'rtim=0&#13;&#10;Client Session Time: 46.86&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,329,0,5842&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.22631 GPU: Intel(R) UHD Graphics igdumdim64.dll 31.0.101.2121, GUID: D7B78E66-0D15-11CF-537C-6E18AEC2D235&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>a9013b042057c1666722a813</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-10-30 17:48:43</createtime><buildsignature>Local.Unknown.Unknown.1.110.265.1030-1.200.000.641.Release</buildsignature><categoryid>modular_object_component.py:53</categoryid><desyncid>a9013b042057c1666722a813</desyncid><systemconfig/><screenshot/><desyncdata>Exception while generating potential interactions for sectionalSofa:0x0ea3139527480399: (TypeError: 'NoneType' object is not iterable)&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\modular\modular_object_component.py", line 53, in component_super_affordances_gen&#13;&#10;TypeError: 'NoneType' object is not iterablertim=0&#13;&#10;Client Session Time: 46.86&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,329,0,5842&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.22631 GPU: Intel(R) UHD Graphics igdumdim64.dll 31.0.101.2121, GUID: D7B78E66-0D15-11CF-537C-6E18AEC2D235&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>a9013b042057c1666722a813</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-10-30 17:48:47</createtime><buildsignature>Local.Unknown.Unknown.1.110.265.1030-1.200.000.641.Release</buildsignature><categoryid>modular_object_component.py:53</categoryid><desyncid>a9013b042057c1666722a813</desyncid><systemconfig/><screenshot/><desyncdata>Exception while generating potential interactions for sectionalSofa:0x0ea3139527480399: (TypeError: 'NoneType' object is not iterable)&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\objects\modular\modular_object_component.py", line 53, in component_super_affordances_gen&#13;&#10;TypeError: 'NoneType' object is not iterablertim=0&#13;&#10;Client Session Time: 46.86&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,329,0,5842&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.22631 GPU: Intel(R) UHD Graphics igdumdim64.dll 31.0.101.2121, GUID: D7B78E66-0D15-11CF-537C-6E18AEC2D235&#13; &#10;</desyncdata></report>
    </root>

     This is the last LE that occurred when I tried to open the save yesterday.

  • sleepynsnacky's avatar
    sleepynsnacky
    New Novice
    9 months ago

    So I had found that other sims file buried. I removed the mod folder from that one and did all of the same things you recommended. The message after running the scannow was the same. It's no longer stuck on the loading screen when trying to play that file but it does throw up an error code.

    It says, "The game failed to load. Error code:110:8a46f99f:7abd1733. It is recommended that you relaunch the game." It gives the same message every time. 

    Spoiler
    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>4afc95c773b1c69b67243006</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-10-31 21:40:19</createtime><buildsignature>Local.Unknown.Unknown.1.110.294.1020-1.300.000.195.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1111</categoryid><desyncid>4afc95c773b1c69b67243006</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0xcdf3a7b2' (KeyError: 'Object not found: 0xcdf3a7b2')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 609, in do_zone_spin_up&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1705, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 814, in on_update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1067, in on_all_sims_spawned&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1130, in _set_zone_state&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 274, in start_milestone_tracker&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 728, in _activate_available_milestones&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 565, in activate_milestone&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 315, in process_evaluation&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1200, in send_all_milestones_update_to_client&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1111, in _get_milestone_update_msg&#13;&#10;KeyError: 'Object not found: 0xcdf3a7b2'rtim=0&#13;&#10;Client Session Time: 43.75&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,329,0,5842&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.22631 GPU: Intel(R) UHD Graphics igdumdim64.dll 31.0.101.2121, GUID: D7B78E66-0D15-11CF-537C-6E18AEC2D235&#13; &#10;</desyncdata></report>
    </root>

    I've added the LE from my last attempt after all of that.

    Again, I really seriously do appreciate all of your help.

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