Save files lost-recovery methods not working
Hi, I have recently fully reset my PC, and after re-installing Sims 4, I noticed my game had lost progress. All saves associated with my most recent household played in the past couple of weeks before the reset has been lost, and the log-in reward event has reset back to the first week. I considered that this might be an issue related to OneDrive but I couldn't find any saves from 2024 in the OneDrive accounts that I checked (I used the search bar assuming that they began with 'Slot_' as all the game's save files seemed to have this at the start of their names), including their recycle bins.
I also checked generally by searching in file explorer, but could only find the 2022 saves from the other households within the Sims 4 folder. My older households and their saves from years ago seem to be intact, but I cannot find any of the saves anywhere from the specific and recent missing household, including when trying to load saves in the game's menu using the recover tool. Are there other options to try and recover it? Thanks
@jjki267876787765 Well that does mean you've found the right folder and the game is reading it. I can't say for sure, but I would guess the problem had something to do with your unusual Documents location. Since this could cause (more) issues going forward, I'd suggest you force Documents back to the default location of Users > your username > Documents, as described here:
Once you've done that, you can move the Electronic Arts folder from its current location into Documents, and at least OneDrive won't be able to interfere going forward. I'd also suggest trying to recover any saves from 2024 that don't end in .save already; hopefully you'll be able to find at least some of your missing saves.
I would guess that OneDrive replaced newer files with older ones of the same name, rather than the other way around as it should have. Your save files have such low numbers that you must have had others with those same names at some point, and I guess that point was in 2022. The unfortunate part is that if there aren't any other 2024 saves in OneDrive's recycle bin, there's nowhere else to look, because the newer files were simply overwritten.