Screen flashes black or disappears, then turns white and freezes.

During gameplay at random times the window will flash black a few times and then white. Sometimes that's all it does and I play as normal. Most of the time the game freezes on the white screen and ...

crashing

never cc or mods

puzzlezaddict

Hero+

10 months ago

CityofJade If you haven't already, please force the game to run in DirectX 11 mode. Open the EA App, select Sims 4 > Manage > View properties, and add -dx11 to the command line box.

If this doesn't or didn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.