CityofJade If you haven't already, please force the game to run in DirectX 11 mode. Open the EA App, select Sims 4 > Manage > View properties, and add -dx11 to the command line box.
If this doesn't or didn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
It unfortunately did not solve the problem. Here is the file, thank you
Community Manager
