Tabitha524 The errors in your dxdiag are all crashes of the graphics driver, which could easily be the reason Sims 4 is crashing too. You already have the newest driver Dell provides for your laptop, so try doing a clean uninstall and reinstall of the driver, as described here:
You can get a fresh copy of the Intel graphics driver here:
https://www.dell.com/support/product-details/en-us/product/inspiron-16-5640-laptop/drivers
If that doesn't help, try installing the newest driver from Intel:
It's typically best to use the driver provided by the laptop manufacturer, but not if that driver has a problem, or might have a problem.
If you get more crashes with this newer driver installed, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
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