Screen Freezing (SIMS 4 PC-Windows)
So just recently when I open the game and select any of my saves it loads fine to the world's page but once I go to live mode or build mode it freezes, the mouse won't move and the only way to exit t...
Forum Discussion
Hi thanks for the help! I did as you suggested but I had the same issue and ran a dxdiag.
@Neko_Army1031 Please start with a couple of basic checks on your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates. If any install, restart again afterwards.
Now try to play, again with a clean user folder. If you get another freeze, try again, but this time take your computer completely offline beforehand. You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.
If that doesn't help either, please try playing in a clean boot.
https://www.windowscentral.com/how-clean-boot-windows-10
When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running: a number of programs still manage to run in a clean boot.
