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Half-rose's avatar
Half-rose
6 years ago
Solved

Serious lag after last game update

I don't have a super high end computer but before the newest patch the game used to run really smooth and fine, it had no issues.  Since recent patch from this month, the game now lags a lot, framer...
pc
  • Half-rose's avatar
    Half-rose
    6 years ago

    @puzzlezaddict 

     I fixed my issue

    I'm unsure which of those steps fixed for me, so I'll just list all of them.

    I updated Realtek ethernet drivers, and drivers in general.

    Cleaned any temp files

    scanned system files

    cleaned registry(used CCleaner)

    erased all internet data, aka, cookies, stored files etc

    like i said, I don't know which did(I think it could have been the registry) but whichever was, it fixed the framerate issue

    Note: I ran the cleaner several times to make sure

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@LadyDarkSorrow  Please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@Half-rose  The Sims 4 errors in your dxdiag are likely related to the driver for your graphics card.  Since you already have the newest driver, please do a clean uninstall and reinstall.  Download Display Driver Uninstaller from here:

https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=3067

You can get the newest driver for your Nvidia card here:

https://www.nvidia.com/Download/driverResults.aspx/159887/en-us

Next, take your computer completely offline—disable wifi and/or pull the ethernet cord—and double-click the DDU.exe.  Take note of where the file will land, and click Extract.  If it's easier, you can copy the path and then paste it into the address bar in a File Explorer window.  Open the folder and then launch Display Driver Uninstaller.exe, and you'll get a message that you're not in Safe Mode.  Click OK, then go to Options and enable Safe Mode dialog.  Here's a screenshot of what your options should look like; make sure the box in red is checked:


Close options, and the DDU, and then open the DDU.exe again.  For launch options, choose "Safe Mode (Recommended)," and then click Reboot to Safe Mode (you'll need your password, so find it before rebooting).  Once you login, you'll see this:



In the blue box, choose GPU, then Nvidia if it's not already showing.  Then click Clean and Restart (red box).

Once your computer has rebooted, now back in normal mode, run the driver install .exe in custom mode.  Select "perform a clean installation" and install ONLY the GPU driver and the PHYSX software.

Reboot again, go back online, and see whether the game works normally.  If not, let me know.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @LadyDarkSorrow  Try disabling your iCUE software while you play.  It's crashing pretty often and could be interfering with the game.

    Your dxdiag also lists a couple of update failures, although those could have installed later.  Please run any pending updates manually: hit Windows key-i, choose Update & Security, and click the button to check for updates.

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