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Suhzie's avatar
Suhzie
1 year ago

Settings bugged; login rewards not loading

I'm having two issues with my game since the May 28th patch. First, my game settings are bugged. The game won't let me edit my display settings. The drop down menus at the top are blank, and the rest are set on "ok". I also can't apply any changes I make or exit out of the window. Second, when I try to claim my login rewards, the screen just gets grayed out and I can't do anything. I know it is not my cc or mods as I've played perfectly fine with them before May 28th. I also restarted my game with mods off, so it has to be an issue with the game.

pc

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    1 year ago

    @Suhzie  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you see the same issues.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

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