Forum Discussion

alessiaey's avatar
2 years ago
Solved

sim 4 loading screen then crashes

can someone please help i have had this issue for 3 days now i lauch my sim 4 game like normal it shows the loading screen then all of a sudden tthe game shuts down like the audio starts glitching th...
  • puzzlezaddict's avatar
    2 years ago

    @alessiaey  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.50,683 PostsLatest Activity: 50 minutes ago